TSB

Status
Not open for further replies.
My daughter had a savings account with Lloyds TSB which got moved to TSB as part of the split a couple of years ago. After the transfer the account was inaccessible for 7 months. Not so much of an issue for a kid's savings account but if people's current accounts were affected that badly it would be disastrous
 


I worked for a bank that was taken over by another banking group . The day the systems were migrated was one of the worst ever shifts I endured , in fact the weeks after the migration were a complete nightmare . Nothing worked properly , no one knew what to do , simple things were ridiculously complicated to sort out . All kinds of problems that weren’t anticipated in the ‘training’ that we were given .
 
I presume at the moment they are trying to assess the order of magnitude of the fuck up.

Quite a few banks have had a few hours of cash points and online down.

6 days is already far more serious then that.

If there has been any kind of data corruption or loss thats' a completely different scale of fuck up
 
Friend of mine's brother works in banking IT, he's a specialist in systems that nobody else has used for 30 year but the banks are still using :lol:
 
Kevsgreat said:
Friend of mine's brother works in banking IT, he's a specialist in systems that nobody else has used for 30 year but the banks are still using :lol:
Click to expand...

Probably because no one is willing to take the project on to transform them.

Leading a major bank technology project or something like finance and payroll is careers suicide. They barely ever go well no matter how competent the team are.
 
87 Others said:
I was going to do this.

Any difference to an old school bank?
Click to expand...

Not sure yet only just signed up to switch. It'll be shite like, there'll be no app and it'll be a pain in the arse, but I hardly ever withdraw cash and never spend money from my debit account anyway.

I tend to switch every 6 months or so whenever's there's an offer on. Done Halifax, HSBC, Co-Op and TSB so far. Only one I didn't do was First Direct because they said I didn't have a "secure mailbox" cos I share a front door with someone else.
 
weebil64 said:
Heads will roll, or not.
Click to expand...

Really difficult to get rid of senior people during major transformations. Vicious circle. You may want them out but even if they are f***ing up getting rid of people who have knowledge and understanding halfway through sometimes just creates more issues.

Too late now for TSB they have pushed the button. They cant afford a major project restrcture as just need to get on sorting the issues.

Clearly once it's all died down those responsible will be compromised out
 
MonkeyLove said:
Really difficult to get rid of senior people during major transformations. Vicious circle. You may want them out but even if they are f***ing up getting rid of people who have knowledge and understanding halfway through sometimes just creates more issues.

Too late now for TSB they have pushed the button. They cant afford a major project restrcture as just need to get on sorting the issues.

Clearly once it's all died down those responsible will be compromised out
Click to expand...

With suitable compensation packages no doubt. The IT company will receive full payment, maybe even enhanced, despite not delivering the service promised.
 
Beaker said:
The last 4 digits of the account number are the digits from the Lloyds account I had for years, so I know it's intended for me, but there's no reason I should be getting contacted by TSB of all people, and even less reason for there to be over £500 in a closed account.

I need to pop into my local TSB branch tonight and see what the crack is.
Click to expand...
Go in branch and withdraw it.
 
Cockney Mackem said:
The old system might be on the Lloyds platform and they will have had a contracted period they could stay on that. They might be stuck
Click to expand...
Surely better to admit defeat, fork out for a rollback - than to lose more customers than they already have. Is there actually an end in sight for the issues? No customers = no bank.

Surely the infrastructure they were contracted to won't have been re purposed already?
 
Status
Not open for further replies.

Back
Top