This, worked a treat today after forgetting the network, re-starting and logging in again. Thank you Jdw25.You need to do “forget this network” on your phone and then restart it. Next time you try to connect it’ll take you back to the ‘The Cloud’ page where you have to login or register again, will then work fine.
They must reset it each season because it worked fine all last season for me but didn’t work this season until I did the above.