Sunderlandanth
Midfield
As much as I hate call centres.... sounds like sour grapes from OP. Sacked for reading Daily Mail mate?
A few call centre secrets
- Thread starter Ceverton
- Start date
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Agreed. Think I was across the road though. I'm not saying they haven't all been done or tried, but they're not all common practices.
Ceverton
Winger
It was actually a thread I made but got merged, I wouldnt put all this effort into one post
tunstall birdman
Striker
They are full of fanny gagging for it.
Ceverton
Winger
Everything is true. Especially regular occurence for a manager to tell advisors to PAP (Pause And Prepare), which is put customers on hold with availability, get the manager over and have a look to see what to approach on.
Just thought I would share like.
This is very true too.
Fibinacci Sequins
Full Back
I tried to cancel my 3 contract a few years ago and they hung up on me three times so I just cancelled my direct debit with two months still owing. I must have had about 50 calls off them trying to get the money back They threatened me with legal action which I told them I would have been more than happy with. They eventually gave up.
They threatened me with legal action which I told them I would have been more than happy with. They eventually gave up.Deleted User 2893
Striker
Hello stalker, haven't seen you for a while. Still as wrong as always though but still it's best not to break habits of a lifetime when you get to your age
Cosmopolitan
Striker
Didn't happen when I worked in one and I was there 9 year.
kamaras-tash
Winger
I used to just start speaking then hang up mid sentence if the person on the phone was a bell end or I didnt know how to fix their problem
Wasnt banking like was for EDF, got sacked after 6 month for not pushing enough sales
Wasnt banking like was for EDF, got sacked after 6 month for not pushing enough sales
Deleted User 11453
Striker
I am an Indian call centre worker and I cannot understand you Geordies
That does happen like. You can put it one of two ways, look for something to sell or learn how to read accounts right to help them. On Friday I'm going to save somebody £300 a month on their mortgage by doing something that's straight forward, but you'd have to look at the bigger picture. An advisor being given enough time to read a balance won't spot it.
THOR
I hope you've already got a mortgage or don't need anything that needs a credit check.I tried to cancel my 3 contract a few years ago and they hung up on me three times so I just cancelled my direct debit with two months still owing. I must have had about 50 calls off them trying to get the money back
SPUFF
Striker
There'll be a lot of folk now who speak to callcentres like f***ing shit (as they do shopworkers/barmaids etc) then theyre astonished/disgusted when they dont receive a warm response.
Innit monkeytassle.
Motor City Cobra
Winger
Need one likes a grass.
Fibinacci Sequins
Full Back
Mortgage paid and no debt.
They said they'd employed a debt collector to retrieve the money. When I checked the company they'd supposedly employed it was part of 3 group
I actually wanted to go to court so I could claim back the money I'd billed them for for all of my wasted time. I'd try to cancel the contract three times and they hung up on me. I was on for 45 minutes the final time and I even told the operator not to hang up on me. They did As far as I was concerned they were in breach of contract.
PTR
Striker
You clearly never had to deal with tiscali!
D
Deleted member 1358
Guest
Love when our house phone rings as nobody of note calls us on it.
We'll answer and ask the caller to hold a minute and leave them to it
We'll answer and ask the caller to hold a minute and leave them to it
StripedPaddy
Winger
Correct, the thicker the spenk the more aggressive they are.
That Tassle cnunt is a good example.
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