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Tickets (Playoffs H & A)


Grumpy Old Man said:
Not disagreeing. Infinitely better for those not local, but, at the same time, not necessarly changing the waiting time for those who do go down to the ground. The problem for any ticket office (or indeed call centre) is that you can''t set permanant full time staff levels for a peak, and for a fairly complex system like ours, it's not that feasible to draft in untrained temps. There will always be some problems when you try to shift 45,000 tickets in 4 days, and the club seem to have panicked.
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What I would do here is train other members of staff from other areas of the business to be able to support during peak times. There will always be someone glad of the overtime.
 
Botchie said:
What I would do here is train other members of staff from other areas of the business to be able to support during peak times. There will always be someone glad of the overtime.
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That's obvious to anyone who's ever worked in retail or other customer facing businesses. Even as a finance bod at Next, I had to spend a day in one of the shops as part of the induction.
 
Looks like there’s still a few away tickets left so should drop to 95. Has been known for it to sell out in between phases though.
 
Botchie said:
What I would do here is train other members of staff from other areas of the business to be able to support during peak times. There will always be someone glad of the overtime.
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Install one of those phones that when you ring it puts you in a queue for a call back. You could have one person dedicated to that phone 9-5 for a few days. Just ringing people back and sorting there problems out, could get through 100s per day.

And a similar person on emails..could get through 1000s per day by cut and pasting frequent answers.

Could have someone from the real world of supporters who go to games and have normal jobs to quickly check over each press release and tell them what information is missing and which bits contradict other bits.

You could have someone looking at the fixture list and going .. 'okay, we may make the playoffs, on Monday 8th may it will be decided.. tell you what , let's make a plan now in case that happens.. let's make sure we have all bases covered and all systems are working, the press release is clear and concise and the plan is ready to go at the final whistle '
 
We got 27k for the play off against Portsmouth in league 1 , even though we got 41k for the league game week or so earlier.

Different feel this time, the last one we were slipping out of form. Should do 40k hopefully.
 
Frankel said:
It’s quite simple.

If you have bought your current season ticket seat for 22/23 it will be automatically added to your season card.

Anything else and you should receive a ticket in the form of PDF.
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It should be simple, but the club is emailing people telling them that they should receive an e-ticket by email, and if it doesn't arrive, contact the ticket office (who have unplugged all of their phones and turned off their emails so that no one can contact them until after the game)
 
Guinness Guzzler said:
It isn't, but I'd say that 100% ticket office is the wrong way to go. Someone could likely speed through a lot of the simpler queries via email, and it would be a lifeline for those from outside the region who realistically can't get to the ticket office, several of whom will probably end up missing out on the match. For a club with support as widespread as us, especially for games where loads will make extra effort to get home for it, it seems crazy to say you can only get sorted if you can make it to the ticket office. That won't be easy even for people who live here if its going to involve at least half a day off work. For me, they've got the balance wrong
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All these issues people keep having should be top of the list at the next RAWA meeting mate.
 
HnTch said:
Just got ours. Mass panic as purchase hadn't completed when timer went down to 0.00 then, amazingly order confirmation popped up just as was going to try again from scratch, with transaction completed. Nowts ever straightforward but never mind, sorted.
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My timer was jumping all over the place. Payment went through with a couple of seconds to spare. Jumped suddenly from about 18 mins to 3mins and then to 30 secs
 
tunstallhill said:
According to a significant amount of posters on here it will only be a handful of supporters who will struggle with adding digital STs to Google wallet on NFC phones and uploading thier whole familys tickets and passing the same phone back through the turnstile to loads of kids at the same time... It'll be seamless and only a small number number will need help at that ticket office
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it's a doddle. thats why clubs getting in excess of 60k every week manage just fine. grow up.
 
Been served at ticket office, explained issue with the “common delivery method” error that people are having and explained if they could put this right then it would reduce their workload but they wernt intereted. My tickets sorted now
 
tunstallhill said:
Install one of those phones that when you ring it puts you in a queue for a call back. You could have one person dedicated to that phone 9-5 for a few days. Just ringing people back and sorting there problems out, could get through 100s per day.

And a similar person on emails..could get through 1000s per day by cut and pasting frequent answers.

Could have someone from the real world of supporters who go to games and have normal jobs to quickly check over each press release and tell them what information is missing and which bits contradict other bits.

You could have someone looking at the fixture list and going .. 'okay, we may make the playoffs, on Monday 8th may it will be decided.. tell you what , let's make a plan now in case that happens.. let's make sure we have all bases covered and all systems are working, the press release is clear and concise and the plan is ready to go at the final whistle '
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think you've just found yasel a job - or two! :D
 
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