PixieFaceFTM
Winger
literally today I’ve had the worst time with these: general rundown on the problem:
- took a new contract out in November for internet and phone (moved over from BT but already had sky tv)
- all set up fine and the guy said the first bill of £110 would come out 10th January as it’d be 2 bills in one. Fair enough I’ve had this before with them.
-direct debit bounced in January so I got in touch to find out why as my tv got cut off
-23rd Jan: guy on the phone tells me the first months bill is actually £220 not £110 which I was originally told (he said that 110 was for everything, now there saying 110 was just the tv)
- I pay off 110 as I couldn’t afford at the time to pay the full 220
-this months bill is now 192 and I’ve got another 70 being added on March 1st, they’ve cut all the services off and refused to accept any responsibility that they told me £110 originally, basically I’ve spoken to 6 different people today who have told me different things.
- THEN to top that all off they told me in December I didn’t need to get in touch with BT as they’d take over the line, turns out another line has been fitted and BT have sent a bill for 160 quid and said they’re turning my services off (I haven’t used any services as I was using the sky one, they said they haven’t been told) luckily BT said they can see I haven’t used any services but said sky hadn’t been in touch at all, the guy from complaints at sky said “well we probably would have told them” PROBABLY.
So long story short I apparently owe out over 300 quid to 2 companies and I’m genuinely stressed about it. Sky won’t take any fault at all and the people on the phone were so un helpful, the Lad from the complaints bit was the more un helpful and said AND I QUOTE “well basically you’ve got to pay the full amount and deal with it”
2 people said calls aren’t recorded and another said they were.
If anyone could give some advice on what I could do (yes I know the amount needs to be paid and it will be I can’t fork out over 300 quid in one pop)
- took a new contract out in November for internet and phone (moved over from BT but already had sky tv)
- all set up fine and the guy said the first bill of £110 would come out 10th January as it’d be 2 bills in one. Fair enough I’ve had this before with them.
-direct debit bounced in January so I got in touch to find out why as my tv got cut off
-23rd Jan: guy on the phone tells me the first months bill is actually £220 not £110 which I was originally told (he said that 110 was for everything, now there saying 110 was just the tv)
- I pay off 110 as I couldn’t afford at the time to pay the full 220
-this months bill is now 192 and I’ve got another 70 being added on March 1st, they’ve cut all the services off and refused to accept any responsibility that they told me £110 originally, basically I’ve spoken to 6 different people today who have told me different things.
- THEN to top that all off they told me in December I didn’t need to get in touch with BT as they’d take over the line, turns out another line has been fitted and BT have sent a bill for 160 quid and said they’re turning my services off (I haven’t used any services as I was using the sky one, they said they haven’t been told) luckily BT said they can see I haven’t used any services but said sky hadn’t been in touch at all, the guy from complaints at sky said “well we probably would have told them” PROBABLY.
So long story short I apparently owe out over 300 quid to 2 companies and I’m genuinely stressed about it. Sky won’t take any fault at all and the people on the phone were so un helpful, the Lad from the complaints bit was the more un helpful and said AND I QUOTE “well basically you’ve got to pay the full amount and deal with it”
2 people said calls aren’t recorded and another said they were.
If anyone could give some advice on what I could do (yes I know the amount needs to be paid and it will be I can’t fork out over 300 quid in one pop)
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