A
ayesane
Guest
Plenty of people vouch for Procamerashop but I am having trouble with them.
It's not a problem of their making as UPS have "lost" my parcel, but procamerashop seem to be unwilling to do anything about it.
UPS confirmed to me a week ago that the parcel went missing at Tamworth and even sent someone round at the beginning of this week to apologise and get me to sign a complaint form.
However, all I can get from procamerashop is they won't do anything until "the investigation is complete". So no refund, no replacement sent out and no fixed timescale for this investigation - and no response at all to my last 2 emails to them.
I fail to see why in the unlikely event that the parcel does turn up, they can't get UPS to redirect it back to them, or even trust me to reject the delivery.
Bottom line, they might be alright when things go smoothly but if you get a problem they are completely useless at dealing with it.
Worst that happens to PCS is they get a credit on their shipping bill for the cost value of the item. They should be obliged as a respected retailer to send out advanced replacements. If it were not fir the vat I would have bought my new gear all from PCS.
Ken: we'll have to get out marra, ye cannot have a 5d collecting dust