I know someone who has tickets for a show there tonight. Being first class intellects, they haven't bothered to check on their tickets until today, the day of the show. They can now no longer remember where to find them. The tickets were bought through viagogo who can't replace the tickets as they were printed and sent by the venue themselves. The venue is currently shut and cannot be contacted. Their Twitter account isn't responding to my query on their behalf. The person in question has email proof of the tickets being purchased and ID and whatever. If they were to go to the venue tonight and provide all this, how likely are they to be given replacement tickets? Anyone have any idea how the venue handles situations like this?