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Northern trains

Heads up for anyone coming through from Newcastle on Tuesday. The 17.25 and 17.41 services, one of them has been cancelled fairly regularly the past few weeks.
 

seahamstar said:
Which you can't use cos the train's always full.


Shouldn't be allowed to cram people in like sardines.
Bad enough if there was to be a train crash or summat, but in these days of covid -- it's just treating folk with contempt.
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could for us cause we were always first on at smoggy 😂

nee flies round me
 
hank williams said:
Ive complained to the conductors even Northern themselves & all you get is complimentary tickets for your next journey like @Disco_Pants93 has nowts still changed it seems
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Wasting your time with the conductors, they can’t do anything. Wasting your time with the train company, they won’t do anything. Has to go higher and the complaints have to be in big numbers not just the odd pissed off individual.
 
Received a



Thank you for contacting Northern.

I am writing to you in regards to correspondence you have sent ourselves relating to your experience when travelling from Thornaby and the over-crowding conditions on board.

I would like to firstly express my sincere apologies for your experience on this occasion and the over-crowding conditions you experienced on board. I appreciate the concern and frustration this raised for you. At present, Northern are operating as many services as we can network wide and where we anticipate a high demand in customer volume we do try and seek additional carriages in order to bolster the services scheduled to operate. Unfortunately, however we have a limited number of carriages available to us and therefore, it is not always possible to bolster the services with additional capacity.

That does not excuse however the conditions you experienced when travelling, therefore please be assured your comments have been duly noted alongside the headcode of your intended service and journey details. These will be fed back to the wider company to demonstrate customer concerns when they are travelling with ourselves and will also help us highlight where additional resources are needed across our network and which routes are seeing an increase in demand.

I reiterate my sincere apologies for your experience, and please be assured your comments have been duly noted.

Should you have any further questions, please do not hesitate to contact ourselves.

Kind Regards,
Jodie Jackson
Customer Solutions Team Manager
 
SAFCTEES said:
Received a



Thank you for contacting Northern.

I am writing to you in regards to correspondence you have sent ourselves relating to your experience when travelling from Thornaby and the over-crowding conditions on board.

I would like to firstly express my sincere apologies for your experience on this occasion and the over-crowding conditions you experienced on board. I appreciate the concern and frustration this raised for you. At present, Northern are operating as many services as we can network wide and where we anticipate a high demand in customer volume we do try and seek additional carriages in order to bolster the services scheduled to operate. Unfortunately, however we have a limited number of carriages available to us and therefore, it is not always possible to bolster the services with additional capacity.

That does not excuse however the conditions you experienced when travelling, therefore please be assured your comments have been duly noted alongside the headcode of your intended service and journey details. These will be fed back to the wider company to demonstrate customer concerns when they are travelling with ourselves and will also help us highlight where additional resources are needed across our network and which routes are seeing an increase in demand.

I reiterate my sincere apologies for your experience, and please be assured your comments have been duly noted.

Should you have any further questions, please do not hesitate to contact ourselves.

Kind Regards,
Jodie Jackson
Customer Solutions Team Manager
Click to expand...
When was this dated?
 
SAFCTEES said:
Received a



Thank you for contacting Northern.

I am writing to you in regards to correspondence you have sent ourselves relating to your experience when travelling from Thornaby and the over-crowding conditions on board.

I would like to firstly express my sincere apologies for your experience on this occasion and the over-crowding conditions you experienced on board. I appreciate the concern and frustration this raised for you. At present, Northern are operating as many services as we can network wide and where we anticipate a high demand in customer volume we do try and seek additional carriages in order to bolster the services scheduled to operate. Unfortunately, however we have a limited number of carriages available to us and therefore, it is not always possible to bolster the services with additional capacity.

That does not excuse however the conditions you experienced when travelling, therefore please be assured your comments have been duly noted alongside the headcode of your intended service and journey details. These will be fed back to the wider company to demonstrate customer concerns when they are travelling with ourselves and will also help us highlight where additional resources are needed across our network and which routes are seeing an increase in demand.

I reiterate my sincere apologies for your experience, and please be assured your comments have been duly noted.

Should you have any further questions, please do not hesitate to contact ourselves.

Kind Regards,
Jodie Jackson
Customer Solutions Team Manager
Click to expand...

🥱 🥱
 
SAFCTEES said:
Received a



Thank you for contacting Northern.

I am writing to you in regards to correspondence you have sent ourselves relating to your experience when travelling from Thornaby and the over-crowding conditions on board.

I would like to firstly express my sincere apologies for your experience on this occasion and the over-crowding conditions you experienced on board. I appreciate the concern and frustration this raised for you. At present, Northern are operating as many services as we can network wide and where we anticipate a high demand in customer volume we do try and seek additional carriages in order to bolster the services scheduled to operate. Unfortunately, however we have a limited number of carriages available to us and therefore, it is not always possible to bolster the services with additional capacity.

That does not excuse however the conditions you experienced when travelling, therefore please be assured your comments have been duly noted alongside the headcode of your intended service and journey details. These will be fed back to the wider company to demonstrate customer concerns when they are travelling with ourselves and will also help us highlight where additional resources are needed across our network and which routes are seeing an increase in demand.

I reiterate my sincere apologies for your experience, and please be assured your comments have been duly noted.

Should you have any further questions, please do not hesitate to contact ourselves.

Kind Regards,
Jodie Jackson
Customer Solutions Team Manager
Click to expand...
Must have expected it to be busier on a Sunday at 1pm than a Saturday at 1pm?
 
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chunkylover53 said:
To be fair to them, there is no way they could have known there would be demand today
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A Sunderland home game should be demand enough. I
hank williams said:
Should always have 4 on least for a Saturday home game your not telling me none of northern staff are Sunderland fans
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Don't have the rolling stock. that's what I was told. On a Sunday they do, because of the reduced schedule, hence you often see 4 carriages on a Sunday.
 
PTID said:
A Sunderland home game should be demand enough. I

Don't have the rolling stock. that's what I was told. On a Sunday they do, because of the reduced schedule, hence you often see 4 carriages on a Sunday.
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Maybe they should see if there are any more carriages the south are finished with that we could have.
 
If you look at eg
You must be logged on to see external links
you can check how many trains ran with two/four coaches (the little logo with a number on the right next to each train). Looks like the 2219 from Boro to Newcastle was the only four carriage train on that line yesterday.
 
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