viccarlton
Striker
Yeah I rang too, I haven’t nominated anyone so hope it still applies (I filled the form in online)
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Happy St George's Day Guest
Durham CCC Membership announcement
- Thread starter Marko
- Start date
GordonMuchallNo1Fan
Striker
Where is the form online as I'll need to sort it for the nephew
The Red Telephone
Striker
It's on the Durham CCC site.
viccarlton
Striker
Durham Cricket: Durham Defender - Durham Cricket
www.durhamcricket.co.uk
Durham Cricket: Durham Defender - Durham Cricket
Have just tried paying for next season using the website. Filled the card details in then pressed submit and nothing happened. No idea what’s happened with the payment. Seems to be some technical problem and the design of the card submission page looks like something some 8 year old knocked up.
The box office also cocked up my membership for this season. I received a receipt in November 2019 stating that my membership had been paid. Only problem was it wasn’t me that paid it. Took it up with the box office and they said it had definitely been paid maybe by a friend or family member. Asked around and no one had paid it. Contacted the club again and they confirmed it was an administrative error that was eventually resolved in February. Think I will just pay with cash in the future as I’m slowly losing confidence in the box office.
viccarlton
Striker
Aye it’s not the best, I have paid (I think) have had no confirmation but will wait until Monday and try contacting them.
Did the screen kind of go dull/hazy, if yes it was because there is one of those verify jobbies further up the screen, I filled it in and the screen cleared so I assumed my payment had gone through, as you say it’s crap basically.
Always the best bet, to physically go and pay, and to pick up tickets etc. This is for durham and probably most sports
i use a online banking app, which shows payments as pending in these instances, which was a great help when I was buying online during lockdown. Had numerous attempts logged but no action. Piece of cake then to get compensation or to ensure a payment does go through
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Aye it did go hazy, but I never saw the verify thing as I just left the computer alone and did a few other things. Returned and the hazy screen had cleared so tried again, but nothing happened this time, so I just closed the window and fired off an email to the Box Office. Was worried at one point that this was some sort of on-line scam but as you had a similar experience it doesn't seem to be. All in all it's a pathetic effort.
Unfortunately can't go and physically pay as the Box Office is shut. Checked my bank account on-line and there's nothing pending. But based on VC's comments above it seems my transaction was not completed as I didn't see the verify thing. Have now got the letter through snail mail, so might just use that. Odd thing is there's a return address on the envelope it's: 8 Bridgewater Road, Washington, NE37 2SG. Takes WFH to a new level.
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Good luck, that address could be someone working from home for durham
GordonMuchallNo1Fan
Striker
Extra added year for gold members
viccarlton
Striker
If you don’t mind me asking have you been able to contact DCCC, I tried ringing (joke) have sent an email (no reply)
GordonMuchallNo1Fan
Striker
I'm waiting a reply to an email I sent last week about the nephews ticket.
You could try [email protected]
The Red Telephone
Striker
Exactly the same with me - considering they have sent out correspondence requesting the goodwill of the members you would think they would have had someone there to answer queries.
viccarlton
Striker
Exactly, I completed the online form but am not convinced I was successful (website is gash) been unable to get any further assistance so am in limbo.
Durham Defender - Further reduced fees All members should now have received a letter from the club explaining the Durham Defender initiative and options for renewal of 2021 memberships. Within that document we detailed a 20% reduction in membership fees for 2021 if you selected the Durham Defender option. The discount listed on the form is a 20% reduction on the 2021 fee which we have increased slightly – this is incorrect. The reduction we want to provide to members is a 20% reduction based on the 2020 price they paid which then provides an overall reduction of 20% on 2020 fees plus an additional saving as the price is increasing for next season. The reduced pricing for the Durham Defender option is detailed below along with clarification on the savings available:
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Membership cards and yearbooks – Any members who have not collected or received their 2020 membership cards and yearbook can now do so from the club box office between 10am and 4pm Monday to Friday. We appreciate many members will not be able to come to the venue at this time. As with previous seasons, we are now able to post yearbooks out for a small postage fee. There are enough yearbooks for all members and they will be able to collect across this season, the winter and next season.
2021 Membership payment – Whilst the deadline for selection of the Durham Defender Initiative is 13 September 2020, payment will not be processed until November. We are not asking members to pay immediately for next seasons membership. Those who pay by Direct Debit will continue to be processed this way unless they indicate otherwise.
Box office – Whilst we have now opened the club box office we are still running with limited staff and limited capacity. There has been huge interest in the Durham Defender initiative which is causing a backlog of calls and emails. We are trying our very best to provide our members with an efficient service and we would like to sincerely apologise for the speed of some of our responses. Our members have been extremely patient and supportive during this time, we do not take this for granted and we will endeavour to increase capacity and response times. Box office opening times are currently 10am-4pm Monday to Friday.
International tickets and refund – There are still a few outstanding refunds being processed. We are in touch with all of those involved to resolve the individual issues. We can confirm international cricket will be returning to Emirates Riverside next season. We hope to have information around next seasons England fixture at Emirates Riverside shortly and we will inform members of the fixture and ticket purchasing process as soon as possible. Purchasers of this year’s international and members will be provided with a priority opportunity ahead of general sale.
looks like you can visit the ground and box office now
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The Red Telephone
Striker
Surely a 20% reduction on the 2020 fee of £200 would mean that members like myself who wish to go ahead with the Durham Defender package should be paying £160 and not £168 ?
I havent collected my membership book for this season yet so if I pop along to the Box Office at say, 11am on Monday morning, will I be permitted to have a cheeky peep at the Durham v Derbyshire game (if it hasnt finished of course) or will this incur a fine and ten whacks on the bot with the slipper from the Home Secretary?
I havent collected my membership book for this season yet so if I pop along to the Box Office at say, 11am on Monday morning, will I be permitted to have a cheeky peep at the Durham v Derbyshire game (if it hasnt finished of course) or will this incur a fine and ten whacks on the bot with the slipper from the Home Secretary?
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The full price of membership is £220. 20% of £220= £44. £220-£44=£176 which is the discounted Durham defender price. £200 which you quote is the early bird price which contains a small discount.Surely a 20% reduction on the 2020 fee of £200 would mean that members like myself who wish to go ahead with the Durham Defender package should be paying £160 and not £168 ?
I havent collected my membership book for this season yet so if I pop along to the Box Office at say, 11am on Monday morning, will I be permitted to have a cheeky peep at the Durham v Derbyshire game (if it hasnt finished of course) or will this incur a fine and ten whacks on the bot with the slipper from the Home Secretary?
Agree though, a little misleading.
And you are getting a free pie and pea supper with Lord Botham
brandon
Striker
Surely a 20% reduction on the 2020 fee of £200 would mean that members like myself who wish to go ahead with the Durham Defender package should be paying £160 and not £168 ?
I havent collected my membership book for this season yet so if I pop along to the Box Office at say, 11am on Monday morning, will I be permitted to have a cheeky peep at the Durham v Derbyshire game (if it hasnt finished of course) or will this incur a fine and ten whacks on the bot with the slipper from the Home Secretary?
If anyone spies you and queries it, just tell them you were testing your eyesight and you’ll get off with it.
AND, if you can somehow prove that your test has been a success, they’ll probably even ask you to bat number 3.
