L
Lexingtongue
Guest
Has no one ever told the top brass that being informed you're still on hold every 30 seconds is extremely irritating? No wonder people lose their shit with the unfortunate operators...
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A friend of mine used to take his iron to his job at the call centre. He was a smooth operator.
Aye it is a hell of a lot more efficient and cheaper to use call routing but more often than not the people setting these things up do not consider user experience.them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?
i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds
them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?
i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds
them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?
i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds
Just keep pressing 0 and you'll get through to someone.them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?
i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds
Aye it is a hell of a lot more efficient and cheaper to use call routing but more often than not the people setting these things up do not consider user experience.
Just keep pressing 0 and you'll get through to someone.
Stop in the f***ing queue then, see if I care.thats what i was thinking. i had a violently angry attitude towards Europcar (the company) before i'd even had a chance to speak to anyone, cos the options were f***ing stupid, the voice was slow, and it rang out in the end and cut me off. i'm not going to judge a company purely on that experience, but its not good customer relations surely
shouldnt have to
They probably spends hundreds of thousands on designing the user experience for their web customer journey but nowt for the phone.thats what i was thinking. i had a violently angry attitude towards Europcar (the company) before i'd even had a chance to speak to anyone, cos the options were f***ing stupid, the voice was slow, and it rang out in the end and cut me off. i'm not going to judge a company purely on that experience, but its not good customer relations surely
Makes you want to commit mass murder like.Has no one ever told the top brass that being informed you're still on hold every 30 seconds is extremely irritating? No wonder people lose their shit with the unfortunate operators...
Was on hold for 40 mins trying to get through to my insurance on Friday, got through at 17:27, lad took a few basic details, put me on hold for a minute, then came back and said the office is closed now (17.30) we'll call you back Monday