Discussion in 'SMB' started by Lexingtongue, Aug 6, 2018.
Just do it online.
And, I suspect, earns them a small fortune to by having folks hanging on for ages.
Stopping the auto-renew of my car insurance isn't possible online.
Depends on the type of call centre. If it's an outsource call centre, they normally don't charge back call costs to their clients, so it doesn't benefit them to have people on hold or, in fact, on the line too long.
Loads of different types of contracts in outsourcing though, so different things benefit different accounts.
That does my nut in, being told repeatedly by the automated fuckwit that you can do this easily online, when the reason you are calling is that the website said to call them.
Piss boiled dry.
Of course it's not. They want to make it as difficult as possible so more of their customers acquiesce to 10%+ increases in premium for no fucking reason other than in a lot of cases they can get away with it.
On hold to one now, every 20-30 seconds, "we apologise for the delay, our representative will be with you as soon as possible".
wait about 10 minutes and then it just hangs up... what the fuck man
does anyone enjoy putting people on hold and seeing how long they can last before they hang up?
Jet2 is the worst to be on hold for with that bastard song they play all the time.
Do it when you first take it out. Then you don't have to try and stop it.
I've found with most of these places its easier to contact them by twitter than deal with the bullshit on the phone, tweet them with the problem and they'll always reply to the tweet and DM you back so that the tweet doesnt stay publicly unanswered for too long
Not to forget they are all on upwelling targets. You call in to change your home address and it's secretly their job to get you to take out a credit card
@Ceverton has some canny stories about a certain call centre in Sunderland iirc
Hate the voice automated ones, especially the ones that say "tell us why you're calling", can never seem to get the right department first time.
I put people on hold, so I could nip to the loo or to go to the cafe for something to eat.
Also while I was reading the paper and picking horses.
is that the number of times you make someone cry? #justwondering.
Oh, and as for your assertion that all call-centres are there to sell you credit cards? That's just silly.
I've run Northumbrian Water on a number of occasions, and they've NEVER been mentioned.
Out of town?
haha, good spot. Is it allowed protocol to say, "my bad"?
Sorry did I offend you at some point?
Glad to know you're out jogging though mate.
God, you're easily upset. It's Friday, where's your sense of humour lad?!?
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