Mackem DJ
Striker
Why is it so shit? Or is that just my perception?
Is it down to people being allowed to WFH or have companies lowered the bar? Or is it just that customers are actually becoming more intollerant (we frequently hear that abuse of shop workers is up % Post pandemic etc despite the fact we were clapping for supermarket workers at one point).
I’ve got a theory that as the pandemic hit, people were making allowances for customer service issues, many staff couldnt take calls whilst WFH, we had the Furloughed lot chilling in their gardens on 80% pay, people were anxious & many customers were probably just happy to be ‘safe’ & riding the pandemic out. It seems to me that a lot of organisations and businesses (including some that are customer facing on the high street) just can’t snap out of that mindset?
Is it down to people being allowed to WFH or have companies lowered the bar? Or is it just that customers are actually becoming more intollerant (we frequently hear that abuse of shop workers is up % Post pandemic etc despite the fact we were clapping for supermarket workers at one point).
I’ve got a theory that as the pandemic hit, people were making allowances for customer service issues, many staff couldnt take calls whilst WFH, we had the Furloughed lot chilling in their gardens on 80% pay, people were anxious & many customers were probably just happy to be ‘safe’ & riding the pandemic out. It seems to me that a lot of organisations and businesses (including some that are customer facing on the high street) just can’t snap out of that mindset?