Kevsgreat
Striker
Exactly that.Whilst making record profits. Pay rise anyone?
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Exactly that.Whilst making record profits. Pay rise anyone?
Yeah. It cant just be blamed on home working. People in shops and face to face service has been just as bad as owt that could be attributed to home working.Found customer service in shops to be on the whole shite lately. Can clearly see a lot of places haven't got enough staff on.
Lol he’s back trawling the covid forum #obsessedWants restrictions but wants the same customer service levels. DOH.
Had loads of nightmares with various places and their customer service over the past year. Yesterday I noticed an odd search on my credit report from a gambling website. I'm not a member of said website and the only gambling company I use on the rare occasion I do bet, has no affiliation with this company from my searching.
Tried to bell them today to find out if I've been ID frauded for some money laundering attempt or something. Phones down for maintenance until August. Live chat says because it's a sensitive issue to email the customer service email. The reply to my email asking how I go about finding why they've done a check on my details and whether an account fraudulently exists in my name was to log in to my account and email through their to verify my identity and identify my account
Joke like. Genuinely don't know what to do.
I had an issue with an insurance premium that came out if my account for a car I didn't have from a firm I've never dealt with.
Called them up, listed 8 options none of which fitted my problem. So I held to "speak to an advisor". Then got asked by a recorded voice to key in my customer reference. I don't have one
So I called the sales team. There was no options, put straight through. Spoke to a lovely lad who transferred me to customer services. Listened to music and a voice telling me that if I went online I could be helped quicker. (Online was a live chat that told me to call customer services).
I was then told by the automatic voice to key in my account number... again.. I don't have one.
Called a third time, this time to the option to "make a claim". Again asked for reference number which i don't have. So I held and they disconnected me
Fourth time (by which point I am fuming) I took the option to make a payment.... to be told to have my card details ready for the automated service.
Eventually I went back to the only team I could speak to... the sales team. Obviously they couldn't help but they did arrange a call back.
Lad rings back, again very friemdly but in no way helpful. I explain that I don't have an account but his company has taken money from me. He says he can't check that as I don't have an account and that I should call my bank....
Terrible service and put me off dealing with then. But of course now they have my phone number and a few days later I get a text asking me to rate the friendliness of the operator I spoke to....
Some of these customer service gurus/ quacks/cranks will make a fortune off companies trying to right the customer service wrongs that Covid has inflicted upon this country I swear.I had an issue with an insurance premium that came out if my account for a car I didn't have from a firm I've never dealt with.
Called them up, listed 8 options none of which fitted my problem. So I held to "speak to an advisor". Then got asked by a recorded voice to key in my customer reference. I don't have one
So I called the sales team. There was no options, put straight through. Spoke to a lovely lad who transferred me to customer services. Listened to music and a voice telling me that if I went online I could be helped quicker. (Online was a live chat that told me to call customer services).
I was then told by the automatic voice to key in my account number... again.. I don't have one.
Called a third time, this time to the option to "make a claim". Again asked for reference number which i don't have. So I held and they disconnected me
Fourth time (by which point I am fuming) I took the option to make a payment.... to be told to have my card details ready for the automated service.
Eventually I went back to the only team I could speak to... the sales team. Obviously they couldn't help but they did arrange a call back.
Lad rings back, again very friemdly but in no way helpful. I explain that I don't have an account but his company has taken money from me. He says he can't check that as I don't have an account and that I should call my bank....
Terrible service and put me off dealing with then. But of course now they have my phone number and a few days later I get a text asking me to rate the friendliness of the operator I spoke to....
Fuck sake.
Thankfully I haven't lost any money. However the thought of somebody potentially having account(s) in my name for money laundering or God knows what is not nice. I thought gambling sites were meant to take AML and fraud checks seriously ffs