Tickets (Playoffs H & A)


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1) Yeah, the e-mail always says that l, even when it's just season cards getting activated. They need to remove that part from the e-mail. Causing loads of problems that bit of the e-mail.

2) Utter madness that. KLD and the hierachy just couldn't give a shit about the supporters...good job things are going well on the pitch.

1) email is badly worded. As far as I can see the only mention of season cards, is at the very bottom on the financial total. especially when it states they will send another email with an eticket

Just because they know what it means, does not mean all the recipients will. when send communications to a wide range of people, you need to ensure the instructions are clear.

2). There were 4 ticket stations set up in the ticket office as far as I could see and they were all being used. However that is clearly not enough for circumstances such as this.

I have every sympathy for the girls in the ticket office. They are clearly working under the decisions made by the management. However it is clear a number of wrong decisions have been made.

I was at the ticket office after 8am this morning. Ticket office did not open until exactly 10am. I estimate that the queue was way down by the ALS shop and heading towards Bob Stokoes statue.

I estimate that queue is about 5 hours. It took me about 35-40 minutes to wait and then get served.

I am sure the queue could have been shortened by clearer communication. On the way back to my car I was stopped by 2 lads, who had an issue re point 1.. I gave them my advice and they rightly complained about the email wording, complained the phones were not being answered and for them to get there query answered, they would have wait in the queue for 5 hours, which they could not as they were going to work.

Whoever is making these decision, needs to realise the "but what scenarios" do need to assessed.

Thing is, if we beat Luton, we will have to go through it all again.

so thinking caps need to be on
 

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