Tickets (Playoffs H & A)


It is shite that supporters can't get access to the ticket office prior to 12pm mind, especially the elderly or those unable to use the system.

They'll be stuck in queues for hours whilst others purchase online.

Tbf to the club, when they did the planning for this, I dare say they thought two days would be enough to support our older/more vulnerable fans.

If the systems go down tomorrow from 10am anyway, then there’s probably not a lot the ticketing staff could do. I suppose they could open the doors at 8am but they’d probably need to close the queue well in advance of 10am
 
i don't think its a case of forgetting SCH but if they kept the ticket office open it would be fyas byook or twatter and they could be open all night, i think the main problem is that as Hank Scorpio said there will be user errors i think due to the fact that we don't use this system often enough and maybe have the settings incorrect re-manage or assign, i had problems with the Fulham match as i could not get all the tickets and my mate had a right carry on, so we went down last week no-one in the ticket office and the lass sorted it all out so that any one of us can get the tickets and when i went on yesterday as soon as i got into the site it took me less than 2 minutes to get everything done including the confirmation email.

Are you forgetting about people who cant just "pop down" and a lot of the shit I have read today isnt "User error"
If only we had done a clear concise press release clearly explaining where your season card tickets would be and the difference between assign and manage

I couldnt be arsed to sort that press release out for a mere £175k a year
 
26k sold

12pm - 5pm ticket office open tomorrow( Thursday)

Although we have observed comments on social media relating to e-ticketing, fans are advised that the platform has remained fully operational throughout what has been an incredibly busy period, with representatives from Ticketmaster also on-site to support the digital sales process.
That comment from the club just shows that in their eyes they think everything is running smoothly. Davison just putting his fingers in his ears and pretending everything is fine. Aye Steve, people choosing to spend 3+ hours of their day in the rain because they can’t order their ticket online for whatever reason. Bloke is an absolute chancer who needs booting out asap.
 
People still having issues with assigning seats?

I’ve just sorted our 4 in the concourse for Saturday, manage one of the tickets and assigned the other 2. It went through no problem at all.

Tickets and confirmation email straight away, have they made changes to the system today as it’s usually shite!
 
Tbf to the club, when they did the planning for this, I dare say they thought two days would be enough to support our older/more vulnerable fans.

If the systems go down tomorrow from 10am anyway, then there’s probably not a lot the ticketing staff could do. I suppose they could open the doors at 8am but they’d probably need to close the queue well in advance of 10am
Bold statement that mate.

Davison is probably still looking into what to do
 
Are you forgetting about people who cant just "pop down" and a lot of the shit I have read today isnt "User error"
oh i am forgetting nothing and i agree its due to a few different things communication on the emails to start with as it was confusing but there will have been some that just cannot use the system correctly i think due to lack of use so that's what i mean by user error.
 
Are you forgetting about people who cant just "pop down" and a lot of the shit I have read today isnt "User error"


I couldnt be arsed to sort that press release out for a mere £175k a year

There will be a small number mate that have genuine issues but the vast majority will be user error or a simple desire not to use the platform.

Sadly, where the club fail is that they are often painfully slow with communications. I’m willing to bet that some of the queue today, were only there because they had heard the system wasn’t working. A simply comms saying the system works and an FAQ might have reduced the queue.
 
And you think the club have done a fantastic job here, turning phones and email off and late opening of the ticket office tomorrow?

You do realise people at the ticketless office today were season card holders? You realise some of them were turned away? You also realise they have no way of contacting the club until 12 tomorrow when their season ticket seats will be released to general sale :) :) Seriously its beyond shite
There will be a small number mate that have genuine issues but the vast majority will be user error or a simple desire not to use the platform.

Sadly, where the club fail is that they are often painfully slow with communications. I’m willing to bet that some of the queue today, were only there because they had heard the system wasn’t working. A simply comms saying the system works and an FAQ might have reduced the queue.

I agree, Picking the phone up or an email would have solved a lot of it. I worked in customer services at a high level, this is another shitshow from the caring club
 
Last edited:
There will be a small number mate that have genuine issues but the vast majority will be user error or a simple desire not to use the platform.

Sadly, where the club fail is that they are often painfully slow with communications. I’m willing to bet that some of the queue today, were only there because they had heard the system wasn’t working. A simply comms saying the system works and an FAQ might have reduced the queue.

thats probably true, but the fact that its effecting so many people shows that its the clubs responsibility to sort it out

in what other business would an organisation purposely make it harder for customers to buy their product? they literally have front row seats to see how their customers are struggling to work out how to give them their money, and they just stare gormlessly at it
 
Footballing side of the club amazing!

However on the other hand the customer service is one of the worst about probably the worst in the football league and many non league clubs run better that side.

It’s an effect of Donald that hopefully changes soon

Imagine if we go up and have to deal with this shambles 😂

Hope everyone gets sorted who needs to
 
Is the system down? I got my 3 today, just logged into each of the 3 accounts and activated them
From where they were reserved.
 

Back
Top