Take this as your invite then, you're welcome to come along with me to the next one!
You're right, time will tell, but I can't help but feel like the experience as a whole was really positive and that the club are serious about listening and improving. I think now we've got a Premier League budget it's changed the scale of how quickly they can do stuff.
One of the big things I raised that I feel needs tackling is the fact that people routinely leave their seats from 35 minutes onwards - and I'm one of these people at most home games - to get a pint because if you don't, you haven't got a chance of getting one at half time in time to get yourself back to your seat. Thousands of people do it and they are thousands that are not in their seats supporting the team before and after half time.
The club really need to think seriously about improving the speed at which kiosk service happens on the concourse. The E-Bars have been a really smart addition but it's not enough - if they need to line every single spare space with them in order to facilitate the demand then they should do it. Presumably they cannot build more kiosks but there need to be alternatives explored.
One other thing that was put to the club was about opening up outdoor space and putting bars out there, like loads of other clubs do (went to loads of away games last season where this was the case). If they haven't got room on the concourses themselves, open up areas outside that people can use with pop up bars and so on. Seems a no brainer to me.
I know getting a beer at the match isn't a priority for most people, but it is for many and particular where I sit in the SWC it's almost impossible to spend your money on the concourse unless you leave your seat well before half time and, thus, you're not up there supporting the team.