Ps3 network

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So not only do I have to cancel my credit card, I have to change my password for half the sites on the Internet?

And even then, there's not much I can do about my name, address, date of birth etc. People could be buying or signing up to god knows what in my name as I type.
 


deodrant2 said:
I'm thick as fuck. Will I be able to just walk in the bank tomorrow, take my money out and get my bank details changed?
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Just tell them your situation (that you think your details have been compromised) and ask for a new card. You don't need to take your money out or anything.
 
Q.1When did you realise the system had been intruded?

We discovered between April 17 and April 19 there was an illegal and unauthorized intrusion into our network.

Q.2How did you know that the system was intruded?

We watch for any issues that may be raised with respect to security and monitor for such issues both internally and externally.

Q.3What is the main reason to this problem?Which parts of the system were vulnerable to the intrusion?

We are currently conducting a thorough investigation of the situation.Since this is an overall security related issue, we will not comment further on this case.

Q.4What action did you take (are you taking)?Is there any possibility of further unauthorized access?

As soon as we learned of this issue, 1) we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services, 2) we have also engaged an outside, recognized security firm to conduct a full and complete investigation into what happened, and 3) quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

Q.5How many were affected?How many per each region? What is the latest status of PlayStation Network registered account/ operating countries.

Our investigation indicates that all PlayStation Network/ Qriocity accounts may have been affected.

Q.6Does that mean allusers’ information was compromised?Tell us more in details of what personal information leaked.

In terms of possibility, yes.We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password, login, password security answers, and handle/PSN online ID.It is also possible that your profile data may have been obtained, including purchase history and billing address (city, state/province, zip or postal code).If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. If you have provided your credit card data through PlayStation Network or Qriocity, it is possible that your credit card number (excluding security code) and expiration date may also have been obtained.

Q.7Have you notified those users?

We are sending out e-mails directly to these users to their e-mail address registered on the PS Network accounts.Also, we have posted web notices, and additional necessary procedures have been followed by each region.

Q.8Have you received reports or claims that their PSN ID information/ credit card had been used improperly?

Not at this point in time.

Q.9I want to know if my account has been affected.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit reports.Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other unrelated services or accounts, we strongly recommend that you change them.When the PlayStation Network and Qriocity services are back on line, we also strongly recommend that you log on to change your password.
For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

Q.10What should I do to prevent any unauthorized use of my (credit card) personal information?

For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other unrelated services or accounts, we strongly recommend that you change them.When the PlayStation Network and Qriocity services are back on line, we also strongly recommend that you log on to change your password.
To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit reports.

Q.11Since when have PSN/Qriocity become unavailable and in which region?

PSN/Qriocity services have not been available since April 20 (US time) in all regions.

Q.12How come it is taking so much time to resume the service?

We are taking the investigation seriously.We decided to keep the service down to allow us to conduct a thorough investigation and verify smooth operation of our network services.

Q.13How serious is this?Have the hackers broken the security on PSN/Qriocity?Are you taking necessary measures to prevent such outage happening in the future?

Since this is an overall security related issue, we will not comment further on this case but we are working to restore and maintain the services, including countermeasures against future intrusions.

Q.14When will the service resume?

We are taking the investigation seriously.We will keep the service down to allow us to conduct a thorough investigation and verify smooth operation of our network services but are working hard to resume the services as soon as we can be reasonably assured security concerns are addressed.

Q.15Seems like SOE service was also not available/ suffering outage.Is this true?Is this due to the same reason as the PSN/Qriocity outage?

SOE's service is available although a service interruption due to an external attack did occur. A thorough investigation is ongoing.

Q.16I want my money back (subscription fee, content) since the PSN/Qriocity was not available.

When the full services are restored and the length of the outage is known, we will assess the correct course of action.

Q.17There seems to be some games that cannot be played even offline?

Depending on the game titles, but mainly PSN games, some may require access to PSN for trophy sync, security check, etc.
 
So wait a minute. PSN has been down for 6 days and the whole time having bank details stolen has been a very real possiblilty and they tell us now? What a bunch of f***ing kernts. 360 only once I've double checked my bank account is fine me thinks.

/spit
 
Soz Marra said:
Just tell them your situation (that you think your details have been compromised) and ask for a new card. You don't need to take your money out or anything.
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Cheers mate I'll do that tonight, people won't be able to buy stuff off my old details will they?
 
Well this is f***ing shit. I can't cancel my card as I'm in Japan and I can't change any of my f***ing passwords right now as my missus' father's computer has this stupid program that translates all other languages to Japanese automatically! Rather annoyed by all of this. Sony have gotten themselves into a right mess with this fuck up, haven't they?
 
Lexingtongue said:
Well this is f***ing shit. I can't cancel my card as I'm in Japan and I can't change any of my f***ing passwords right now as my missus' father's computer has this stupid program that translates all other languages to Japanese automatically! Rather annoyed by all of this. Sony have gotten themselves into a right mess with this fuck up, haven't they?
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I wouldnt worry about your card just yet mate, i think i will leave it a day or two see what happens then might phone my bank. Having been done before your bank is normally pretty good about this shite and they may phone you if anything dodgy happens to your account.
 
It's been done before to me as well, but I can't help worry that I'm out of the country for a further 8 days which means I'm limited to what I can do right now. Don't think I'm properly registered for online/telephone banking either. :-(
 
Lexingtongue said:
It's been done before to me as well, but I can't help worry that I'm out of the country for a further 8 days which means I'm limited to what I can do right now. Don't think I'm properly registered for online/telephone banking either. :-(
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They can do it all over the phone these days mate, its what i did when i was done.
 
Am I ok to wait? I'll be honest I only have £30 to my name until payday (tomorrow) but when I do get payed I'll need to sort out my rent etc and non direct debit bills so cancelling my card today would be a fuck on as I have nothing to draw out until tomorrow.

This is a farce, Sony should at least be able to contact the people effected.
 
deodrant2 said:
I'm thick as fuck. Will I be able to just walk in the bank tomorrow, take my money out and get my bank details changed?
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There's fuck all to worry about, just keep an eye on your credit card transactions, if you report a bogus transaction within 60 days the bank sorts it out. My card has been hacked twice in the past and it was actually the bank that contacted me about the transactions that had gone on
 
I've only got £1.97 in my bank and if they have went through the trouble to steal my details, they can have it TBH
 
We wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.
There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.
For those who were looking there’s also an FAQ with some more on frequently asked questions
Thank you for your continued patience and support.
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latest from EU blog
 
From PC world

It's been a full week since Sony's PlayStation Network went belly up. For five of those days, the outage appeared to be just what Sony said--an outage. Yesterday all that changed when Sony admitted the "external intruder(s)" that prompted them to take the PSN down on Wednesday, April 20th, had in fact grabbed reams of personal information, and possibly (though unconfirmed) financial data such as credit card info. With upwards of 75 million PSN users affected, some are calling it the largest breach of confidential user information in history. Where does Sony go from here?

(More on PCWorld: PlayStation Network Hack Timeline)

So far, all we know about the PSN outage and security breach could fit neatly on the back of envelope. Someone broke in, Sony shut the service down, at some point opted to completely rebuild the servers, and finally admitted yesterday that the intruder(s) grabbed a pile of rudimentary personal info, e.g. names, addresses, and birth dates.

What we don't know, by contrast, could probably fill a book. For starters: What type of security measures had Sony enacted prior to the takedown? Did it ramp up security in the wake of attacks by hacker group Anonymous? Were the hackers related to Anonymous (Anonymous denies it was an official operation)? How did the intruder(s) gain access? Did the takedown have anything to do with "Rebug" custom firmware released by hackers earlier this month? Did Sony really not know until yesterday that a serious private information breach had occurred? Did the intruder(s) actually acquire credit card or other highly sensitive personal financial info?

(More on PCWorld: PlayStation Network Security Breach: A Survival Guide)

And what we'd really like to know: What sort of compensation will Sony provide Qriocity and PSN members (note that many pay $50 a year for PlayStation Plus premium membership)? Has Sony identified the parties involved? Does the presumably criminal activity constitute a serious enough felony (or series of felonies) to involve the FBI? What sort of security measures is Sony taking to ensure an attack like this--or worse--won't happen again? How will it convey that to its over 75 million PSN members and convince them not to jump ship?

The answer to the last question's the most troubling. Trust is earned, not established overnight. When the PSN comes back, as it will, Sony's going to issue press statements and probably dispatch a blizzard of emails to PSN members claiming the problem's been resolved and that they've essentially implemented a superior security system.

Easier said than done. When implementing new technology or revising existing system architecture, most companies takes months (and some years) to develop, implement, and beta test. Sony's in an absolutely awful position: It has to put in place cutting-edge security measures and do so as fast as possible. Each day the PSN's down the spotlight expands, the probability of long-term brand stigma increases, and the likelihood we'll see users trading in PS3s for Xbox 360s snowballs. At least two triple-A games launched last week for both consoles (Portal 2 and Mortal Kombat). PSN users had all of a day to play either online before Sony pulled the plug (to say nothing of all the other games affected, including single-player ones that require PSN access at startup for trophy synchronization).

(More on PCWorld: Portal 2: A Little Better All The Time)

Sony's also painted itself as a target for future attacks, both by legally going after hackers like Hotz (who says he only wanted to jailbreak the PS3, much as he helped unlock Apple's iPhone) and in a sense goading headless international hacking groups who'll see the new security measures as simply a new challenge.

Let's be clear here: Stealing confidential personal information is both unconscionable and unacceptable--as ethically unjustifiable as it is illegal. While Sony bears much of the blame for apparently failing to secure its services sufficiently, we shouldn't forget the real culprits responsible for its recent troubles (whether involved in this latest incursion or no, that includes Anonymous). They deserve the lion's share of the blame, should be pursued to the full extent of the law, and held accountable as such. There's a right way and wrong way to protest if you're frustrated with a corporate monolith. These recent events are unambiguously the wrong way.

Where does Sony go from here? Two priorities: Get the PSN back, and establish beyond the shadow of a doubt what was and wasn't compromised. At present, the question remains whether credit card info was obtained. Sony says it has no evidence of this, but won't rule it out. It needs to. And then it needs to get both Qriocity and the PSN back on its feet, assure customers both services are in tip-top shape, roll out a "peace offering" (refunds, credit toward the service or its products), and--obviously--ensure the service stays up and performs at acceptable levels, whether under siege or no.
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Hulkster said:
So not only do I have to cancel my credit card, I have to change my password for half the sites on the Internet?

And even then, there's not much I can do about my name, address, date of birth etc. People could be buying or signing up to god knows what in my name as I type.
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Shouldn't need to cancel the card, just change the on line access. If there is any fraud you will get it refunded with little hassle, at that point the CC company will issue new cards etc.

As regards your other info, that data is probably already available. Remember all of the lost data during Labour's last govt including 20m+ taxpayer info left on a bus?
Don't panic, just change your passwords in other sites which may be same and ensure you check all of your statements - which everyone should do anyway!

I've just got the email and am very disappointed that a major corporation like Sony have fucked up to such extent, including not letting on the full scale of the problem until now - and even then they admit to not knowing if my CC details are online!
 
Almost Genius said:
so what am i to do ?
just change me passwords or something ?
ive nee idea when it comes to banks stuff
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Change any passwords that are the same as your PSN password.

I've also called the bank to let them know I used it on PSN but I did delete the credit card info from my wallet luckily.
 
Bielefelder said:
Change any passwords that are the same as your PSN password.

I've also called the bank to let them know I used it on PSN but I did delete the credit card info from my wallet luckily.
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i can't even remember what my psn password is because it signed in automatically :lol:

it's been well over a year since i purchased something from psn so i think the card details i had have expired. will this make a difference?
 
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