• The first stage of the forum upgrades has now been completed but they remain in a degraded state and are still being worked on. Normal posting/reading should now be possible.
    Please read this thread for more details.
    New user registrations are currently disabled.

Northern trains


Dilligaf60 said:
Away from major cities our public transport is utterly shit.
Click to expand...
Also like our road system, the only large conurbation in the country without a motorway. 60 years behind the south. We're treated like second class citizens. All this shite about growth and improved transport in the north is all about Manchester and Leeds. The northern powerhouse, nowhere near the north.!!!
 
reply from Matt Vickers

***

Thank you for your email regarding your recent experience with Northern Rail.

I have raised your complaint directly with Northern Rail and have received a comprehensive response which I have copied below my signature. They have also reassured me that their Customer Experience Centre have been in direct contact with you regarding this matter.

I do hope that you find this response informative. If I can be of any further assistance in the future please do not hesitate to get in contact with me again.

Kind regards,
Matt.

Matt Vickers MP - Member of Parliament for Stockton South

****
Northerns reply to Matt Vickers email


am very sorry to hear about the crowding .. experienced and apologise to him and other customers affected. I would like to explain a bit of the background to this issue and what Northern is doing to address it, although I'm sorry to say we have not yet identified a short-term solution.

Services along the Durham Coast line, between Thornaby and Sunderland, have proved popular, particularly for leisure travel, before the pandemic and we've seen demand resume in recent months.

We monitor local intelligence and passenger demand very closely to ensure that we target all our available trains and carriages where they are needed most, including strengthening services where we can, to manage peaks in demand. Unfortunately, with a finite number of trains available to us that does mean there can be limits to what we can do. However, we are continuing to work with our planning team to identify any potential spare carriages that could be redeployed here.

In the longer term, we have been working with stakeholders to introduce a second 'semi-fast' service on the route, which will mean two trains per hour, providing much needed additional capacity. We now have a viable proposal and are discussing with industry partners when this can be introduced, as part of wider timetable developments in the area.

… also raised concerns about the impact of not being able to open windows on the train. The majority of our services run with air-conditioning, which regularly circulates fresh air through the carriages. The opening of windows can prevent the air-conditioning from working correctly. Where services are stopping frequently the opening of doors at stations also aids the circulation of fresh air. I'm sorry that on this occasion these steps did not mitigate the uncomfortable temperatures experienced…also contacted our Customer Experience Centre and they've responded directly to him, but I would like to reiterate my apologies for his experience on that day. I hope the above sets out some of the steps we're taking to provide additional capacity for customers on the route.

Please do not hesitate to contact Matt or myself in the meantime if we can be of any further assistance.

Kindest regards,

Marie

Marie Addison
Regional Community and Sustainability Manager (North East)
SAFCTEES said:
reply from Matt Vickers

***

Thank you for your email regarding your recent experience with Northern Rail.

I have raised your complaint directly with Northern Rail and have received a comprehensive response which I have copied below my signature. They have also reassured me that their Customer Experience Centre have been in direct contact with you regarding this matter.

I do hope that you find this response informative. If I can be of any further assistance in the future please do not hesitate to get in contact with me again.

Kind regards,
Matt.

Matt Vickers MP - Member of Parliament for Stockton South

****
Northerns reply to Matt Vickers email


am very sorry to hear about the crowding .. experienced and apologise to him and other customers affected. I would like to explain a bit of the background to this issue and what Northern is doing to address it, although I'm sorry to say we have not yet identified a short-term solution.

Services along the Durham Coast line, between Thornaby and Sunderland, have proved popular, particularly for leisure travel, before the pandemic and we've seen demand resume in recent months.

We monitor local intelligence and passenger demand very closely to ensure that we target all our available trains and carriages where they are needed most, including strengthening services where we can, to manage peaks in demand. Unfortunately, with a finite number of trains available to us that does mean there can be limits to what we can do. However, we are continuing to work with our planning team to identify any potential spare carriages that could be redeployed here.

In the longer term, we have been working with stakeholders to introduce a second 'semi-fast' service on the route, which will mean two trains per hour, providing much needed additional capacity. We now have a viable proposal and are discussing with industry partners when this can be introduced, as part of wider timetable developments in the area.

… also raised concerns about the impact of not being able to open windows on the train. The majority of our services run with air-conditioning, which regularly circulates fresh air through the carriages. The opening of windows can prevent the air-conditioning from working correctly. Where services are stopping frequently the opening of doors at stations also aids the circulation of fresh air. I'm sorry that on this occasion these steps did not mitigate the uncomfortable temperatures experienced…also contacted our Customer Experience Centre and they've responded directly to him, but I would like to reiterate my apologies for his experience on that day. I hope the above sets out some of the steps we're taking to provide additional capacity for customers on the route.

Please do not hesitate to contact Matt or myself in the meantime if we can be of any further assistance.

Kindest regards,

Marie

Marie Addison
Regional Community and Sustainability Manager (North East)
Click to expand...
🙄🙄

lip service
 
SAFCTEES said:
reply from Matt Vickers

***

Thank you for your email regarding your recent experience with Northern Rail.

I have raised your complaint directly with Northern Rail and have received a comprehensive response which I have copied below my signature. They have also reassured me that their Customer Experience Centre have been in direct contact with you regarding this matter.

I do hope that you find this response informative. If I can be of any further assistance in the future please do not hesitate to get in contact with me again.

Kind regards,
Matt.

Matt Vickers MP - Member of Parliament for Stockton South

****
Northerns reply to Matt Vickers email


am very sorry to hear about the crowding .. experienced and apologise to him and other customers affected. I would like to explain a bit of the background to this issue and what Northern is doing to address it, although I'm sorry to say we have not yet identified a short-term solution.

Services along the Durham Coast line, between Thornaby and Sunderland, have proved popular, particularly for leisure travel, before the pandemic and we've seen demand resume in recent months.

We monitor local intelligence and passenger demand very closely to ensure that we target all our available trains and carriages where they are needed most, including strengthening services where we can, to manage peaks in demand. Unfortunately, with a finite number of trains available to us that does mean there can be limits to what we can do. However, we are continuing to work with our planning team to identify any potential spare carriages that could be redeployed here.

In the longer term, we have been working with stakeholders to introduce a second 'semi-fast' service on the route, which will mean two trains per hour, providing much needed additional capacity. We now have a viable proposal and are discussing with industry partners when this can be introduced, as part of wider timetable developments in the area.

… also raised concerns about the impact of not being able to open windows on the train. The majority of our services run with air-conditioning, which regularly circulates fresh air through the carriages. The opening of windows can prevent the air-conditioning from working correctly. Where services are stopping frequently the opening of doors at stations also aids the circulation of fresh air. I'm sorry that on this occasion these steps did not mitigate the uncomfortable temperatures experienced…also contacted our Customer Experience Centre and they've responded directly to him, but I would like to reiterate my apologies for his experience on that day. I hope the above sets out some of the steps we're taking to provide additional capacity for customers on the route.

Please do not hesitate to contact Matt or myself in the meantime if we can be of any further assistance.

Kindest regards,

Marie

Marie Addison
Regional Community and Sustainability Manager (North East)

🙄🙄

lip service
Click to expand...
Same shit from a different person. That must be page 1 of the “how to f**k them off politely” manual.
yakkety yack blah blah nothing changes. “ we have not identified a solution” 🤣🤣🤣 stick another carriage or two on.
What they know is they are the only game in town and know they don’t have to do anything for their “customers“ if it’s going to cost them money. The level of service now is no better than it was over 40 years ago. Total and utter bullshit.
 
Waffle
SAFCTEES said:
reply from Matt Vickers

***

Thank you for your email regarding your recent experience with Northern Rail.

I have raised your complaint directly with Northern Rail and have received a comprehensive response which I have copied below my signature. They have also reassured me that their Customer Experience Centre have been in direct contact with you regarding this matter.

I do hope that you find this response informative. If I can be of any further assistance in the future please do not hesitate to get in contact with me again.

Kind regards,
Matt.

Matt Vickers MP - Member of Parliament for Stockton South

****
Northerns reply to Matt Vickers email


am very sorry to hear about the crowding .. experienced and apologise to him and other customers affected. I would like to explain a bit of the background to this issue and what Northern is doing to address it, although I'm sorry to say we have not yet identified a short-term solution.

Services along the Durham Coast line, between Thornaby and Sunderland, have proved popular, particularly for leisure travel, before the pandemic and we've seen demand resume in recent months.

We monitor local intelligence and passenger demand very closely to ensure that we target all our available trains and carriages where they are needed most, including strengthening services where we can, to manage peaks in demand. Unfortunately, with a finite number of trains available to us that does mean there can be limits to what we can do. However, we are continuing to work with our planning team to identify any potential spare carriages that could be redeployed here.

In the longer term, we have been working with stakeholders to introduce a second 'semi-fast' service on the route, which will mean two trains per hour, providing much needed additional capacity. We now have a viable proposal and are discussing with industry partners when this can be introduced, as part of wider timetable developments in the area.

… also raised concerns about the impact of not being able to open windows on the train. The majority of our services run with air-conditioning, which regularly circulates fresh air through the carriages. The opening of windows can prevent the air-conditioning from working correctly. Where services are stopping frequently the opening of doors at stations also aids the circulation of fresh air. I'm sorry that on this occasion these steps did not mitigate the uncomfortable temperatures experienced…also contacted our Customer Experience Centre and they've responded directly to him, but I would like to reiterate my apologies for his experience on that day. I hope the above sets out some of the steps we're taking to provide additional capacity for customers on the route.

Please do not hesitate to contact Matt or myself in the meantime if we can be of any further assistance.

Kindest regards,

Marie

Marie Addison
Regional Community and Sustainability Manager (North East)

🙄🙄

lip service
Click to expand...
 
I'm surprised Go North East haven't spotted this opportunity.

Their Smogsville to Magland service is fast, clean and roomy. Also half the price of the train.
 
I was gonna get the 10.30 from Boro to the game for the Wycombe home game, is that the one that’s stuffed full? Wud go Darlo-Magland-SOL but they at home so we were gonna go this way, is this not a good choice?
 
Seems piss poor from the train company mind. they’re not just losing the people who have been left on the platform, but I bet there’ll be countless others who would use the train if they offered an adequate service.

Dont understand why they didn’t just keep a stock of them Pacer trains for scenarios like this. Aye they were shite, and I know there was an issue with disability access, but they could have just backed them onto a train that does offer the suitable access.
 
macum1920 said:
I was gonna get the 10.30 from Boro to the game for the Wycombe home game, is that the one that’s stuffed full? Wud go Darlo-Magland-SOL but they at home so we were gonna go this way, is this not a good choice?
Click to expand...
If you’re getting on at aliensville you should be okay I’d imagine.
SAFCTEES said:
I don’t understand how they can have 4 carriages after the match, yet only 2 before hand!
We are not asking for much!
Click to expand...
Because they are as thick as shit or having a laugh or both. The folk that were left behind either didn’t go or made other arrangements and are highly unlikely to use the train to get them home. I know I wouldn’t. It’s utter bollocks mate.
 
Last edited by a moderator:
Dilligaf60 said:
If you’re getting on at aliensville you should be okay I’d imagine.

Because they are as thick as shit or having a laugh or both. The folk that were left behind either didn’t go or made other arrangements and are highly unlikely to use the train to get them home. I know I wouldn’t. It’s utter bollocks mate.
Click to expand...
Cheers Marra, made me laugh 👍
 
SAFCTEES said:
You must be logged on to see external links

Northern have the cheek to say this when they can’t even offer a half decent service!
Click to expand...
Their ticket dispenser machines have been down for months in many stations in the North East! The bloke quoted in there is talking out of his arse.
 
You must log in or register to reply here.
Back
Top