Car one for usual suspects

SPUFF

SPUFF

Striker
@Goat Eyes etc

Daughters boyfried bmw bought from a reputable ford dealer.

Its fucked, turbo etc etc.

Its in a bmw expert. Stating its been remapped then sold to him without confirmation!
Ford dealer havent been great help to date (part of my says cos hes such a young lad!).

Whats the official route to go down mate?
 


rokerman said:
How long ago?
Are they going to fix the problems?

If not, can't you reject the car?
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Bought roughly 8 month back. Under their warranty but its one of those where you can use anywhere n warranty firm funds it.
Its likely warranty firm who need to know cos its their coffers being hit.
 
Car question:
Citreon C3, 36k miles, the timing belt is starting to show some cracks etc.
I over-revved the car which has caused one of the sensors to trigger and makes the car go into limp mode. Will be a big job to replace. I bought the car for 8k. 19 plate.

Is it worth selling the car?

TIA
 
Goat Eyes said:
My advice - the selling dealer were responsible for making sure any modifications were declared. If they weren’t then it’s then he has to take it up with.

The warranty company will run a mile.

Get straight to the General Manager at the Ford dealer. Cut out the rest of the food chain.
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Yeh ive asked for remapping confirmation in writing so theres no debate. Ta!
 
Sorry to jump on this but I’ve got a similar issue but not as bad
I bought an Audi for the Mrs to use last summer from a garage in Newcastle.
Add said it came with full service history etc
Anyway she drove the car home and there was no service manual or owners handbook in the car, I’ve been on to them for ages for this.
Problem 2 - the Mrs said she can’t find the bonnet release handle to open, to put some screen wash in. I had a look, the handle has been broken off, I found it in the glove box.
I contacted the garage who asked me to take it to the workshop. I did and the lad there took some photos and said we would need to book it in.
They subsequently rang back basically saying as it’s been 7 months since we bought the car we must’ve broke it,and it was visible on the advert when we bought the car!?so they will fix at a cost
I took the car away for work and the oil light came on, I watched a YouTube vid how to open the bonnet, which I did and put some oil in.
I then noticed the car has this super micro chip performance inhancer fixed to the engine. I’m pretty sure this isn’t standard on the engine, so just wondering how I stand with insurance etc?
Should I kick off and take the car back to them? Report it too the Chucky company
 
printer said:
Car question:
Citreon C3, 36k miles, the timing belt is starting to show some cracks etc.
I over-revved the car which has caused one of the sensors to trigger and makes the car go into limp mode. Will be a big job to replace. I bought the car for 8k. 19 plate.

Is it worth selling the car?

TIA
Click to expand...
Probably worth just getting it repaired.
stretch said:
Sorry to jump on this but I’ve got a similar issue but not as bad
I bought an Audi for the Mrs to use last summer from a garage in Newcastle.
Add said it came with full service history etc
Anyway she drove the car home and there was no service manual or owners handbook in the car, I’ve been on to them for ages for this.
Problem 2 - the Mrs said she can’t find the bonnet release handle to open, to put some screen wash in. I had a look, the handle has been broken off, I found it in the glove box.
I contacted the garage who asked me to take it to the workshop. I did and the lad there took some photos and said we would need to book it in.
They subsequently rang back basically saying as it’s been 7 months since we bought the car we must’ve broke it,and it was visible on the advert when we bought the car!?so they will fix at a cost
I took the car away for work and the oil light came on, I watched a YouTube vid how to open the bonnet, which I did and put some oil in.
I then noticed the car has this super micro chip performance inhancer fixed to the engine. I’m pretty sure this isn’t standard on the engine, so just wondering how I stand with insurance etc?
Should I kick off and take the car back to them? Report it too the Chucky company
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Tough one, the history could well be a digital service history, if you know where it was purported to have been serviced, call them up and they’ll confirm. Or try Audi customer care.

The handle, to be fair I probably wouldn’t stand the cost 7 months later. Better off just paying to get it repaired.

The microchip, if the engine had been modified I’d be onto the garage and the finance company to ask where you stand. I’d suspect the finance company won’t finance a modified car and your insurance will need to be made aware.
 
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printer said:
Car question:
Citreon C3, 36k miles, the timing belt is starting to show some cracks etc.
I over-revved the car which has caused one of the sensors to trigger and makes the car go into limp mode. Will be a big job to replace. I bought the car for 8k. 19 plate.

Is it worth selling the car?

TIA
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Sensors can be reset easily if there's no actual fault for nothing, I'd get the timing belt done if it's showing signs of wear as if it goes it's a massive job.
 
Goat Eyes said:
Probably worth just getting it repaired.

Tough one, the history could well be a digital service history, if you know where it was purported to have been serviced, call them up and they’ll confirm. Or try Audi customer care.

The handle, to be fair I probably wouldn’t stand the cost 7 months later. Better off just paying to get it repaired.

The microchip, if the engine had been modified I’d be onto the garage and the finance company to ask where you stand. I’d suspect the finance company won’t finance a modified car and your insurance will need to be made aware.
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I’ve bought a new handle, and I will fit it myself.
Just feel it’s a bit shit after sales from the garage not following this up. I’ve not told them about the chip thing yet as only had the bonnet open for the first time yesterday
 
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Goat Eyes said:
My advice - the selling dealer were responsible for making sure any modifications were declared. If they weren’t then it’s then he has to take it up with.

The warranty company will run a mile.

Get straight to the General Manager at the Ford dealer. Cut out the rest of the food chain.
Click to expand...

Given the length of time since purchase, can the garages not just claim the mod for this (and the Audi) could have been done after and then it would be down to the buyer to prove it was done prior? I know general goods have the 6 month thing where it's up to the buyer to prove the fault existed if it's after 6 months.

:edit: I see it's also for cars. I know it's not a fault as such but I can't see it being easy to prove it was sold as it was given the time that has passed since purchase for both cars mentioned in this thread

What are a consumer’s legal rights when buying a car?

Your exact legal rights when buying a car will depend on when you bought it. Click here to find out more information
www.themotorombudsman.org www.themotorombudsman.org

If you are complaining about a fault within the first six months of purchase, it is presumed this fault was there at the time of purchase. The seller will need to prove that this fault was not there at point of sale. If you are complaining about a fault outside of the first six months, you will need to prove that fault was there at point of sale.
 
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I'd get the BMW expert to call the warranty company and tell them what it needs.
If they agree, then happy days. I wouldn't want a bunch of Ford fitters attempting complicated BMW engine work.

If they start to be funny about it, then arrange a meeting with the garage.
Tell them that the car has been modified, it wasn't as described which has made it a modified car which could cause insurance issues if declared.
Inform that the car wouldn't have been purchased if these facts were known.
Under the Sale of Goods act the product wasn't as described and that you'd like to return it.

Normally under these circumstances the dealer would probably source a replacement or alternative.
If they want to be snide about it then they'll just put it through the auction and recover some of their costs that way.
 
printer said:
Car question:
Citreon C3, 36k miles, the timing belt is starting to show some cracks etc.
I over-revved the car which has caused one of the sensors to trigger and makes the car go into limp mode. Will be a big job to replace. I bought the car for 8k. 19 plate.

Is it worth selling the car?

TIA
Click to expand...
You bought a Citroen, mate, and then by your own admittance, thrashed the fuck out of it's plastic engine. I'm not sure what you were expecting.

If you can sell if for anything more than the price of a Raleigh Grifter and a packet of Hobnobs, I'd be f***ing amazed.
 
Goat Eyes said:
My advice - the selling dealer were responsible for making sure any modifications were declared. If they weren’t then it’s then he has to take it up with.

The warranty company will run a mile.

Get straight to the General Manager at the Ford dealer. Cut out the rest of the food chain.
Click to expand...
What if the dealer didn’t know, so didn’t declare. The only way of realistically knowing if a car has had a remap is by getting in on an OBD machine and someone who knows what to look for regarding the changes to the ecu.

Theres plenty cars going through the trade which have been mapped and undeclared by the seller to the trade. It certainly isn’t something you would say on a trade in.
printer said:
Car question:
Citreon C3, 36k miles, the timing belt is starting to show some cracks etc.
I over-revved the car which has caused one of the sensors to trigger and makes the car go into limp mode. Will be a big job to replace. I bought the car for 8k. 19 plate.

Is it worth selling the car?

TIA
Click to expand...
Have you had the timing belt cover off to look at the timing belt, or are you talking about the auxiliary belt (fan belt). Certainly not the end of the world by the way. Just get the jobs done if needed.
 
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yamar1 said:
What if the dealer didn’t know, so didn’t declare. The only way of realistically knowing if a car has had a remap is by getting in on an OBD machine and someone who knows what to look for regarding the changes to the ecu.

Theres plenty cars going through the trade which have been mapped and undeclared by the seller to the trade. It certainly isn’t something you would say on a trade in.

Have you had the timing belt cover off to look at the timing belt, or are you talking about the auxiliary belt (fan belt). Certainly not the end of the world by the way. Just get the jobs done if needed.
Click to expand...

Certainly not if you know that’s what has fucked the turbo.
 
Kevj said:
Certainly not if you know that’s what has fucked the turbo.
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The only way for dealers to be sure a car hasn’t been remapped is to check with a specialist and map it back to standard if so.

It just doesent happen I’m afraid. Dealer will say they weren’t aware, which they probably weren’t. Not the ops fault so should be sorted either way imo.
 

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