amazon prime help

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help please- can get into amazon prime account on telly but when select anything eg film it has no effect. Tried on several programmes and nothing happens. any advice please ?
 


Try Netflix?
netflix works ok
Does the app on the TV need updating?
auto update is on telly so should be ok
Just checked ours is working. Simplest advice, switch it off.....wait....switch it on.
done that alas to no avail
Any error codes?
I had problems with prime last week in the end I just rebooted router etc.
no codes today but did get 2 different codes last week when trying to watch mag match, watched it on laptop instead
can access it on laptop and also on telly now via bluetooth but still bizarre how pointing me remote at film icon has no effect
 
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netflix works ok

auto update is on telly so should be ok

done that alas to no avail

no codes today but did get 2 different codes last week when trying to watch mag match, watched it on laptop instead
can access it on laptop and also on telly now via bluetooth but still bizarre how pointing me remote at film icon has no effect

Alas, you’re Boris Johnson, alas.
 
help please- can get into amazon prime account on telly but when select anything eg film it has no effect. Tried on several programmes and nothing happens. any advice please ?
I was getting an odd error last week. Wouldn’t allow me to log in via Xbox but could other devices. Have you tried logging in on another device? Xbox issue has been logged with Amazon, still not resolved
 
help please- can get into amazon prime account on telly but when select anything eg film it has no effect. Tried on several programmes and nothing happens. any advice please ?
I've just realised today I've been paying two prime subscriptions since Jan. Tbf they were mint and are refunding 11 months on the other account straight away.
Doesn't help you like sorry.
 
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