• The first stage of the forum upgrades has now been completed but they remain in a degraded state and are still being worked on. Normal posting/reading should now be possible.
    Please read this thread for more details.
    New user registrations are currently disabled.

Tickets (Playoffs H & A)


buster said:
Read this thread and there are multiple posts asking the most basic of questions that if they’d spent 30 seconds they would have had the answer anyway.

They made it clear there was no one manning the phones or emails , probably for the same reason.
Click to expand...
I think merging home and away info into the middle of one big thread is disappointing. Info should be the first post of a thread
 
buster said:
Read this thread and there are multiple posts asking the most basic of questions that if they’d spent 30 seconds they would have had the answer anyway.

They made it clear there was no one manning the phones or emails , probably for the same reason.
Click to expand...

The issue for many supporters seems to be they are having problems which they simply can't fix themselves despite attempting everything. It requires the club to intervene and provide a solution which it doesn't seem like they are doing.
 
MackemMagic said:
This. I cant understand why people are making it such an issue. We've done the activate SC thing loads of times, its not a new idea the club have come up with
Click to expand...

its not, but the club didn't actually put that in their ticket information press release. must admit, it was the very first thing i thought when i read it... i.e are they activating our STs?

it would have been a one line sentence on their press release - all 22/23 season ticket holders who buy their own seat will have their card activated - probably would have cut the current queue down a little bit

then you have:

the error messages on the website
the gmail accounts not receiving emails
the statement about phones not being answered so don't bother ringing
same thing with emails
people wanting to upgrade kids tickets to adults tickets and not being able to do it online
people who don't have an online account or who have lost their log in details
and probably more individual issue

all of the above equals massive queues at the ticket office and people having to take days off work etc..

The club is ran by f***ing morons man. i'd say 95% of those problems, and therefore 95% of the queue, could have been avoided or sorted out before hand if someone at the club had a tiny bit of intelligence and awareness
 
UaeExile said:
The only people who have had issues for this match have all been down as ASSIGN.

Anyone who had them down to MANAGE was able to allocate tickets no bother.

That’s what I’ll be doing for my full network before the final if we make it.
Click to expand...
This has been helpful, thank you. I was having to log in and out of mine and my kids account, but this makes sense as I was only on ‘assign’. Cheers.
 
buster said:
Read this thread and there are multiple posts asking the most basic of questions that if they’d spent 30 seconds they would have had the answer anyway.

They made it clear there was no one manning the phones or emails , probably for the same reason.
Click to expand...
Aye but there's also a lot of people with issues that aren't basic and aren't covered by any of the conflicting statements the club has sent out.

It's not the first time it's been like this. We can only blame user error on so much, every time there's a ticket release for a game like this there's been issues for the last few seasons
 
buster said:
Read this thread and there are multiple posts asking the most basic of questions that if they’d spent 30 seconds they would have had the answer anyway.

They made it clear there was no one manning the phones or emails , probably for the same reason.
Click to expand...

so because fans might have questions, even if the info is available online, the club are justified in turning off their phones and emails ? what the fuck type of customer service is that?

we are the exact opposite of the 'caring club' . utter c*nts in charge at SAFC
 
tunstallhill said:
its not, but the club didn't actually put that in their ticket information press release. must admit, it was the very first thing i thought when i read it... i.e are they activating our STs?

it would have been a one line sentence on their press release - all 22/23 season ticket holders who buy their own seat will have their card activated - probably would have cut the current queue down a little bit

then you have:

the error messages on the website
the gmail accounts not receiving emails
the statement about phones not being answered so don't bother ringing
same thing with emails
people wanting to upgrade kids tickets to adults tickets and not being able to do it online
people who don't have an online account or who have lost their log in details
and probably more individual issue

all of the above equals massive queues at the ticket office and people having to take days off work etc..

The club is ran by f***ing morons man. i'd say 95% of those problems, and therefore 95% of the queue, could have been avoided or sorted out before hand if someone at the club had a tiny bit of intelligence and awareness
Click to expand...

Every time this scenario happens it's an utter shambles. It's like the first times its ever happened and they havent a clue how to manage it. I mean, i bet there arent many more clubs in the country that have had more playoff / wembley appearances than us over the last few years so if anyone should have a tried and tested process for this type of scenario, it should be us. But no. It's an absolute disgrace every time.
 
How many people are actually working the desk in the ticket office?

I attach no blame to the poor lads or lasses dealing with this as they’ll be snowed under and probably getting loads of grief but it’s a shit show again from the club.

Makes no sense whatsoever not to at least gather the most frequent queries and then look in to them, be it themselves or through ticketmaster.
 
ca8msm said:
In that case the company that ticketmaster use for bot protection have flagged your IP Address (probably only a temporary thing). If anyone else gets this problem try using your mobile as a hotspot.
Click to expand...

Sounds like they've blacklisted Talktalk. It can happen where a disproportionate number of accounts with a provider are spam sources (usually down to owners having undetected malware).
 
Frankel said:
How many people are actually working the desk in the ticket office?

I attach no blame to the poor lads or lasses dealing with this as they’ll be snowed under and probably getting loads of grief but it’s a shit show again from the club.

Makes no sense whatsoever not to at least gather the most frequent queries and then look in to them, be it themselves or through ticketmaster.
Click to expand...
The queue is going down fairly quickly to be fair so I’m hopeful there’s plenty of staff on, although I am still a long way off the front.
 
For phase 2 do we think it will be restricted to 4 tickets per purchase? So if there are 5 of you who are all registered it will need to be two separate purchases by two members of the group? So having linked accounts with the ability to assign/manage doesn't really come into play for this phase?
 
Seaham_FTM said:
The queue at the ticket office is 3 laps round the sheepfolds and ends in Hendon in the 1820s
Click to expand...
Assuming they are all season ticket holders (as no one else is yet eligible to buy), then why aren't (80/90 percent of them with the ability to do so) purchasing online which literally takes 2 minutes instead of queueing for hours? :lol:

Surely like majority of people in the queue aren't aware phase 2 hasn't began yet / are trying to blag extra tickets and will just end up being pied off after hours of queueing?

The mind boggles, unless I've missed something obvious?
 
You must log in or register to reply here.
Back
Top