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Tickets (Playoffs H & A)


Baffling that they haven't got anyone answering a phone or responding to emails mind. You'd think loads in the queue have probably got similar queries that could be swiftly answered with a near cut and paste email reply. Making people travel to the ticket office (when many don't live locally) during working hours and having massive queues seems like incredibly poor customer service
 
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Guinness Guzzler said:
Baffling that they haven't got anyone answering a phone or responding to emails mind. You'd think loads on the queue have probably got similar queries that could be swiftly answered with a near cut and paste email reply. Making people travel to the ticket office (when many don't live locally) during working hours and having massive queues seems like incredibly poor customer service
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Exactly. Seems to be common error messages and issues.

If it’s user error then put out a FAQ’s on the site or if it’s a system issue fix it.

The closing of phone lines and not answering emails is crazy.
 
What time will the queue open tomorrow? Ie if I join at noon will that be too late and I’ll be number 3000 in the queue?
 
If you’re getting this error like I was on my daughters account:

‘Unfortunately, the items you have selected do not have a common delivery method assigned, please purchase them separately’

If you have another seat in your network log into that account and change to MANAGE instead of ASSIGN. Accept it in the other account and it lets you buy it using your account.

This sorted mine out.

Credit to @alexanderw1405 on Twitter
 
Guinness Guzzler said:
Baffling that they haven't got anyone answering a phone or responding to emails mind. You'd think loads in the queue have probably got similar queries that could be swiftly answered with a near cut and paste email reply. Making people travel to the ticket office (when many don't live locally) during working hours and having massive queues seems like incredibly poor customer service
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Our off pitch operations are nowhere near good enough mind. I'm really surprised that we just seem to accept it, as Conference outfits generally have better off field offerings than we do.
 
Guinness Guzzler said:
Baffling that they haven't got anyone answering a phone or responding to emails mind. You'd think loads in the queue have probably got similar queries that could be swiftly answered with a near cut and paste email reply. Making people travel to the ticket office (when many don't live locally) during working hours and having massive queues seems like incredibly poor customer service
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not surprised in the slightest, the club is a shambles off the pitch and couldn't care less about the supporters
 
Guinness Guzzler said:
Baffling that they haven't got anyone answering a phone or responding to emails mind. You'd think loads in the queue have probably got similar queries that could be swiftly answered with a near cut and paste email reply. Making people travel to the ticket office (when many don't live locally) during working hours and having massive queues seems like incredibly poor customer service
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Read this thread and there are multiple posts asking the most basic of questions that if they’d spent 30 seconds they would have had the answer anyway.

They made it clear there was no one manning the phones or emails , probably for the same reason.
 
buster said:
Read this thread and there are multiple posts asking the most basic of questions that if they’d spent 30 seconds they would have had the answer anyway.

They made it clear there was no one manning the phones or emails , probably for the same reason.
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is every single safc fan signed up on here like to see the answers to the issues?
 
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