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Ticket shambles today

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JOEJA said:
Hard for some people to take but the club is still ran like a pub team. From the club shop to the ticket office not to mention this owner hiding behind a 'sustainable model' and spending fekall.
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It's ran like no other business I've ever encountered.
Want spend money? nah don't want it
Want to buy our merchandice? OK here's a two hour window where you can come down and queue, we'll probably close early though
Want a replica shirt for your kids? Nah couldn't be arsed to order any stock
Got an issue with your tickets? Don't care

Unbelievable man
 
JOEJA said:
Hard for some people to take but the club is still ran like a pub team. From the club shop to the ticket office not to mention this owner hiding behind a 'sustainable model' and spending fekall.
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He’s very very lucky to have stumbled upon Alex Neil.
 
hudson88 said:
Mate of mine has 2 tickets for Quinn’s Bar, seats directly underneath the TV camera, so obviously a great view, had the seats for years. Seats are labelled, one for him and one for his Dad who very sadly passed away around 5/6 months ago.

He renewed the tickets, with the view of taking his young daughter with him. Turned up to the Coventry game to find people sat in his seats, name tags gone and when he asked, the club had accidentally sold his seats on
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That is unbelievable, so is that the end of it and he’s lost his seats??
 
rubberface said:
That's what i also said. But, doubt i would go through with it.

That is just ridiculous🙈🙈 the amount of stories getting posted is a joke. What gets me is KLD or Sartori don't seemed to be arsed about the shambles behind the scenes.
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they might not know Davison's not exactly going to tell them 'here lads i haven't got a fekking clue' is he
 
makumstu said:
So you are saying that the Season Tickets that the affected people have been sold are as originally described?
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No.

But that’s not a job for trading standards. You’re thinking of the advertising standards authority.

Definitely not a job for trading standards - they can stop rogue companies from trading but can’t help single cases so would be no use to a fan

As I said, it’s a job for the FSF
 
Gronkowski said:
It's ran like no other business I've ever encountered.
Want spend money? nah don't want it
Want to buy our merchandice? OK here's a two hour window where you can come down and queue, we'll probably close early though
Want a replica shirt for your kids? Nah couldn't be arsed to order any stock
Got an issue with your tickets? Don't care

Unbelievable man
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100% this. It it was any other retail operation, it would have been closed within a month.
I mean, loads haven't received tickets for Wednesday. Advised to wait to see if they turn-up over the weekend. If they don't absolutely no way of contacting anyone about it. Its mental.
 
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The Albanian said:
No.

But that’s not a job for trading standards. You’re thinking of the advertising standards authority.

Definitely not a job for trading standards - they can stop rogue companies from trading but can’t help single cases so would be no use to a fan

As I said, it’s a job for the FSF
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Then you're totally wrong, Trading Standards are there to enforce the Consumer Rights Act on Businesses and that's who they should be reported to.

Check what you should report to Trading Standards​

You should report a business to Trading Standards if they sold you something:

  • unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date
  • fake
  • not as described - for example, you bought a package holiday but something advertised wasn’t included
  • you didn’t want to buy - for example, they put pressure on you
You can also tell them about a business if:

  • they scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller
  • they tried to stop you using your legal rights - for example, they said you can’t return faulty goods
  • they weren’t clear about the price or added on extra costs - for example, they advertised theatre ticket prices without booking fees
  • they sold products to people who looked underage without asking for ID - for example, alcohol, knives or fireworks
  • they didn’t carry out work properly - for example, kitchen fitters left your home in a dangerous state
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Seaham_FTM said:
I’m typing an email out putting all of todays grievances into words but I’m thinking is it worth it.
Where will I send it… Chris waters? The ticket office certainly don’t respond.
We had a great day and turned up at 25 to 3 and from there the day went downhill.
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email [email protected]

I put it all to them last week, tried to condense everything from these threads to ask them if they are even aware of the problems. Eventually got a reply from a Karen Carney (assistant to the board) then a seperate reply from Chris waters, both asking for me to contact them (I think regarding missing season tickets ) but I'm away to the Carribbean today for 2 weeks so not sure if I have the energy for long distance calls when I'm on the beach. But I'd email that address ..it's definitely got through
 
The Albanian said:
No.

But that’s not a job for trading standards. You’re thinking of the advertising standards authority.

Definitely not a job for trading standards - they can stop rogue companies from trading but can’t help single cases so would be no use to a fan

As I said, it’s a job for the FSF
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The fsf are, as I understand it, a fan organised pressure group, IE have no official or legal role or power.

There must be someone whose job it is to ensure legal practises are being carried out by companies happy to take your money.

The way the club is being ran ATM is a f***ing disgrace there's no way of dressing this up. 99% of people are fine (still being treated like shite but getting what they pay for) so it's not a major issue but for those of us shafted it's totally unacceptable

I know you're not defending the club over this btw
tunstallhill said:
email [email protected]

I put it all to them last week, tried to condense everything from these threads to ask them if they are even aware of the problems. Eventually got a reply from a Karen Carney (assistant to the board) then a seperate reply from Chris waters, both asking for me to contact them (I think regarding missing season tickets ) but I'm away to the Carribbean today for 2 weeks so not sure if I have the energy for long distance calls when I'm on the beach. But I'd email that address ..it's definitely got through
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Cheers, I'll forward me email to that address anarl
 
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tunstallhill said:
email [email protected]

I put it all to them last week, tried to condense everything from these threads to ask them if they are even aware of the problems. Eventually got a reply from a Karen Carney (assistant to the board) then a seperate reply from Chris waters, both asking for me to contact them (I think regarding missing season tickets ) but I'm away to the Carribbean today for 2 weeks so not sure if I have the energy for long distance calls when I'm on the beach. But I'd email that address ..it's definitely got through
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Ooh look at me in the Caribbean ... pathetic 🤣🤣🤣

Take it you didn’t book it via the club or you could be sharing your cabin with some other Gadgie?
 
ToneSAFC73 said:
Are the season card discounts working yet. I forgot to ask yesterday when i bought some pies and pints.
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My brother has sent an email to the club about the 10% off. Said he went to two bars and non of the staff even knew anything about it. They each asked other colleagues behind the counter who in turn didn't have a clue. The 10% discount was on the screen of the till as an advertisement as well.
tunstallhill said:
email [email protected]

I put it all to them last week, tried to condense everything from these threads to ask them if they are even aware of the problems. Eventually got a reply from a Karen Carney (assistant to the board) then a seperate reply from Chris waters, both asking for me to contact them (I think regarding missing season tickets ) but I'm away to the Carribbean today for 2 weeks so not sure if I have the energy for long distance calls when I'm on the beach. But I'd email that address ..it's definitely got through
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We got the printouts as the cards looked as if they wouldn't arrive for the weekend. Season ticket came on Friday but wouldn't work on the turnstile so had to use the printout anyway.
 
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