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Northern trains


SAFCTEES said:
Saw a lad get fined today because he didn't buy a ticket. Yet people were purchasing tickets on the return route. Inconsistency
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If it’s a Revenue Inspector it’s an an automatic 20 quid fine mate. If it’s not then as u say , they will sell tickets
danbob said:
Managed to get on the 11 13. Sardines isn't in it.
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Hell on next Saturday then with The Mags being at home
 
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If your ticket hasn’t been stamped or QR checked then you can apply for a refund through the govt Covid scheme, you will get travel vouchers but it’s better than nowt
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Got the 10:43 from Stockton on Saturday, went to buy a ticket from the machine but there was no option to get a duo for me and my Dad. It was asking me to get 2 standard adult tickets coming out at £17 instead of the £12 odd it should be. Didn't get a promise to pay voucher as I knew the ticket would be cheaper on the train. Got on the train to be told that I couldn't get the duo because I didn't get a promise to pay voucher :lol: I tried to explain that I wasn't going to get a promise to pay voucher for 2 full price adults when the duo is cheaper. Never ever been told that before but needless to say she charged us £17 and couldn't work out my point at all. I got told at the station in Sunderland she should've given me the duo and i can send off to claima fiver back :rolleyes::lol:
 
Just spotted this from 12th August
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"...Northern is letting football fans across the region know that the rail operator is ready for the kick-off of the new season..."

I have had 3 e-mails this week hinting at a big announcement from Northern tomorrow (Tuesday 24th). I suspect this is not about the service from Teesside to Sunderland on Matchdays
 
Select coaches said:
you pay for something and if it goes wrong you have no redress because they make it more hassle than it’s worth.
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this is 100% true with a lot of companies. Airbnb refused my £180 refund and instead gave me a voucher, even though i had all the emails confirming my refund would be in my bank in 10 days. i relented the argument after about 3 hours. then when i went to use the voucher, it didn't exist. took about another 4 hours over a week, trying to simply talk to someone with some sense, before i started abusing them on twitter calling them fraudsters and criminals. then eventually they gave in. i'm 100% convinced their front line staff are told to play dumb, to be obtuse, to lie, to pass you around frim pillar to post, to promise to get back to you etc.. endlessly in a circle until most people just give up. will never ever use them again, been using them for 8 years. absolute criminals
 
tunstallhill said:
this is 100% true with a lot of companies. Airbnb refused my £180 refund and instead gave me a voucher, even though i had all the emails confirming my refund would be in my bank in 10 days. i relented the argument after about 3 hours. then when i went to use the voucher, it didn't exist. took about another 4 hours over a week, trying to simply talk to someone with some sense, before i started abusing them on twitter calling them fraudsters and criminals. then eventually they gave in. i'm 100% convinced their front line staff are told to play dumb, to be obtuse, to lie, to pass you around frim pillar to post, to promise to get back to you etc.. endlessly in a circle until most people just give up. will never ever use them again, been using them for 8 years. absolute criminals
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Young people just seem willing to accept this. Three times lately my daughter has just took things on the chin, she was sent wrong sized clothes, couldn’t be bothered to send them back. Paid £7 extra for next day delivery, arrived late, not worth the hassle to complain. She tapped for £5 cash back from some sort of atm, cash didn’t come out, again just accepted.

Absolutely makes my blood boil, but this is the automated world we seem to be striving for.
 
is BobBob lost said:
Just spotted this from 12th August
You must be logged on to see external links

"...Northern is letting football fans across the region know that the rail operator is ready for the kick-off of the new season..."

I have had 3 e-mails this week hinting at a big announcement from Northern tomorrow (Tuesday 24th). I suspect this is not about the service from Teesside to Sunderland on Matchdays
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Probably that is going down to one carriage.
 
is BobBob lost said:
Just spotted this from 12th August
You must be logged on to see external links

"...Northern is letting football fans across the region know that the rail operator is ready for the kick-off of the new season..."

I have had 3 e-mails this week hinting at a big announcement from Northern tomorrow (Tuesday 24th). I suspect this is not about the service from Teesside to Sunderland on Matchdays
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It’ll kick off soon
 
Select coaches said:
Young people just seem willing to accept this. Three times lately my daughter has just took things on the chin, she was sent wrong sized clothes, couldn’t be bothered to send them back. Paid £7 extra for next day delivery, arrived late, not worth the hassle to complain. She tapped for £5 cash back from some sort of atm, cash didn’t come out, again just accepted.

Absolutely makes my blood boil, but this is the automated world we seem to be striving for.
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It winds me up no end. There’s no accountability and when things go wrong people prepared to do something about it are like rocky horse shite. It happens when there’s no face to face. Often the only option is to give them a shit review on trustpilot or the like or go on Twitter if (unlike me) you use it and give them the lickings of a dog. Thing is folk seem less inclined to chase them now and as long as this continues they will continue not giving a shite.
I’ve just sent a very nice email to my MP. With a link to this thread ( also with a warning but I don’t think he’s easily offended)
Maybe if enough of us do this something might get done. It’s better than doing nothing.
 
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Dilligaf60 said:
It winds me up no end. There’s no accountability and when things go wrong people prepared to do something about it are like rocky horse shite. It happens when there’s no face to face. Often the only option is to give them a shit review on trustpilot or the like or go on Twitter if (unlike me) you use it and give them the lickings of a dog. Thing is folk seem less inclined to chase them now and as long as this continues they will continue not giving a shite.
I’ve just sent a very nice email to my MP. With a link to this thread ( also with a warning but I don’t think he’s easily offended)
Maybe if enough of us do this something might get done. It’s better than doing nothing.
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I posted a link earlier in the thread, my mate is a councillor in seaham and she is compiling as many statements as possible..I can dig out the link again. A few people in seaham must have got onto her about it after the Wigan game.. hopefully enough people followed up with actually submitting statements, as you say, that's the only way things will possibly change
 
Forty said:
It's time to get transpennine back on the line, it was possible to get a direct train from Sunderland to Manchester Airport. it needs another provider on the line. Better still Nationalise the Railways and reinvest any money.
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It's been mentioned recently re TPE, fingers crossed
 
Further response and they include some interesting comments due to their planning of services…..

Thank you for your replies.

The formation of services is based on the train plan for each service dictated by the franchise agreement that stipulates capacity requirements for specific routes across different time periods. I hope you can appreciate that we only have a limited number of trains at our disposal and much thought goes into how best to distribute the finite number of carriages that are available to us.

If we reallocate carriages from one service to bolster another, this results in other services then operating with reduced carriages. Carriage numbers can also fluctuate when maintenance work is needed (both planned and unplanned).

Regular passenger counts are taken in order to identify particular areas where current levels of service are not meeting the requirements of our customer. We try to strengthen services wherever possible, particularly in peak times on journeys into major cities. This can be over and above what we’re contracted to deliver



As advised I have logged the details of the service you were travelling on so that the appropriate personnel can review the journey and look to strengthen if possible.



In regards to refunds, although there is typically a £10 admin fee applied to refunds, this is not the case if tickets are unused due to disruption, which overcrowding would fall under. Details of the refund policy can be found through this link: Travel help and information – Northern Railway This is also outlined in Part F of the National Rail Conditions of Travel which is linked to in your previous email.



If you did purchase your tickets from Northern and have some form of evidence, for example a receipt or bank statement showing the purchase, please reply to this email with a photo or scan of the document within the next 28 days. Once received I would be happy to refund the cost of the unused ticket as a gesture of goodwill.


I would like to politely ask that you not take this as a precedent, and that any future complaint will be dealt with on an individual basis in line with Northern policy and may not be subject to a gesture of goodwill.



Once again I do apologise for your experience on the day and hope the above information has clarified our policies and processes in these areas.



Kind regards,


Customer Complaints Manager
 
SAFC2012 said:
Further response and they include some interesting comments due to their planning of services…..

Thank you for your replies.

The formation of services is based on the train plan for each service dictated by the franchise agreement that stipulates capacity requirements for specific routes across different time periods. I hope you can appreciate that we only have a limited number of trains at our disposal and much thought goes into how best to distribute the finite number of carriages that are available to us.

If we reallocate carriages from one service to bolster another, this results in other services then operating with reduced carriages. Carriage numbers can also fluctuate when maintenance work is needed (both planned and unplanned).

Regular passenger counts are taken in order to identify particular areas where current levels of service are not meeting the requirements of our customer. We try to strengthen services wherever possible, particularly in peak times on journeys into major cities. This can be over and above what we’re contracted to deliver



As advised I have logged the details of the service you were travelling on so that the appropriate personnel can review the journey and look to strengthen if possible.



In regards to refunds, although there is typically a £10 admin fee applied to refunds, this is not the case if tickets are unused due to disruption, which overcrowding would fall under. Details of the refund policy can be found through this link: Travel help and information – Northern Railway This is also outlined in Part F of the National Rail Conditions of Travel which is linked to in your previous email.



If you did purchase your tickets from Northern and have some form of evidence, for example a receipt or bank statement showing the purchase, please reply to this email with a photo or scan of the document within the next 28 days. Once received I would be happy to refund the cost of the unused ticket as a gesture of goodwill.


I would like to politely ask that you not take this as a precedent, and that any future complaint will be dealt with on an individual basis in line with Northern policy and may not be subject to a gesture of goodwill.



Once again I do apologise for your experience on the day and hope the above information has clarified our policies and processes in these areas.



Kind regards,


Customer Complaints Manager
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Other than offering a refund Northern Rail will do the sum total of F all.
 
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