hank williams
Striker
ive never understood why you lot from seaham just don’t get the bus much cheaper & 9/10 get a seat rather than wait for the train always baffled me
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Northern trains
- Thread starter SAFCTEES
- Start date
ive never understood why you lot from seaham just don’t get the bus much cheaper & 9/10 get a seat rather than wait for the train always baffled me
The Butcher
Striker
Bus more expensive and 30 minutes, train 10 minutes.
hank williams
Striker
Still rather do the bus than wait for a train you kna 9/10your never getting on
The Butcher
Striker
Well thats the point of the thread i think mate, the service isnt fit for purpose at peak times
hank williams
Striker
Hasn’t been fit for purpose anytime let alone peak services
North Yorks Mackem
Winger
Yeah me too mate. Bit of a shame the normal services aren't returning sooner. I live in northallerton so they were perfect for us being able to get a direct train there and back.
hank williams
Striker
Select coaches
Striker
I’ve never had to walk away at Hartlepool, rarely get a seat but have always got on, no chance at horden on the 12:15 train yesterday. I don’t know why they bother at Seaham
hank williams
Striker
we’ve asked them that for years bout extra carriages all to no avail
Standard reply received following an email sent to them highlighting potential issues next week. They’re simply not bothered…
Thank you for contacting Northern.
Thank you for your email relating to your experience when travelling between Seaham and Sunderland on the 21st of August.
I am sorry to learn of your experience and the impact this had whilst you were travelling and I appreciate the frustration this may have caused for you. We do acknowledge that at peak times our services can get really busy, and this may lead to some customers unable to board the service they intended to catch. However, that does not mean that this is acceptable and we completely understand our customer's frustrations when matters like this arise.
At present, all of our available rolling stock is out on the network to provide services for our customers network-wide and therefore, we are unable to put any extra carriages or run more services as the capacity to do so is limited as all resource is being used, and I apologise for any further disappointment this may cause.
If tickets purchased for your journey are unused you are able to request a refund by returning them to the point of purchase. Where you do travel on our services, and you are unable to board due to overcrowding and this results in getting to your final destination more than 15 minutes later than intended, you are able to claim compensation back through our Delay Repay scheme. All that we ask, is that on your application you make it clear that you were unable to board the service due to overcrowding as the system will still show the train as running.
Please also be assured that your comments surrounding this matter have been duly noted, and will be recorded alongside the headcode of the train you intended to catch and your journey details. This will be fed back out to the wider company and regions to demonstrate the concerns that our customer's are having whilst travelling, and the problems customers are experiencing in order for us to look at how such issues can be alleviated and if possible, where additional resource may need to be allocated in the future.
I reiterate my sincere apologies for your experience, and should you have any further questions please do not hesitate to contact ourselves.
Kind Regards,
Customer Complaints Manager
Thank you for contacting Northern.
Thank you for your email relating to your experience when travelling between Seaham and Sunderland on the 21st of August.
I am sorry to learn of your experience and the impact this had whilst you were travelling and I appreciate the frustration this may have caused for you. We do acknowledge that at peak times our services can get really busy, and this may lead to some customers unable to board the service they intended to catch. However, that does not mean that this is acceptable and we completely understand our customer's frustrations when matters like this arise.
At present, all of our available rolling stock is out on the network to provide services for our customers network-wide and therefore, we are unable to put any extra carriages or run more services as the capacity to do so is limited as all resource is being used, and I apologise for any further disappointment this may cause.
If tickets purchased for your journey are unused you are able to request a refund by returning them to the point of purchase. Where you do travel on our services, and you are unable to board due to overcrowding and this results in getting to your final destination more than 15 minutes later than intended, you are able to claim compensation back through our Delay Repay scheme. All that we ask, is that on your application you make it clear that you were unable to board the service due to overcrowding as the system will still show the train as running.
Please also be assured that your comments surrounding this matter have been duly noted, and will be recorded alongside the headcode of the train you intended to catch and your journey details. This will be fed back out to the wider company and regions to demonstrate the concerns that our customer's are having whilst travelling, and the problems customers are experiencing in order for us to look at how such issues can be alleviated and if possible, where additional resource may need to be allocated in the future.
I reiterate my sincere apologies for your experience, and should you have any further questions please do not hesitate to contact ourselves.
Kind Regards,
Customer Complaints Manager
herra soul mob
Striker
its all this ' sorry , sorry .sorry etc ' in every reply. Its in their hands....
They simply don’t care. I’ve forwarded their response to a couple of MPs in the hope that they’ll get involved.
Select coaches
Striker
This is what happens when “customer service” is all online. In the old days you could phone up and speak to someone and demand a refund. If you couldn’t get on a train because it was overcrowded how do you get a refund? Yes it’s only 6 or 7 quid but it’s money paid for a service that you didn’t get, everyone just accepts it because it’s too much hassle.
I’ve seen it all over this message board people accepting that buying tickets only being possible online, customer service will only be available online, which is code for disappearing. This is what the young are willing to accept, you pay for something and if it goes wrong you have no redress because they make it more hassle than it’s worth.
herra soul mob
Striker
get that tees valley mayor involved ( its nearly in his area
),he loves his fizzog on the telly.Once upon a time, they would enclose a free ticket as a way of an apology with the reply. I've had many a day out in Berwick, Barrow and Whitby using them. They don't even do that these days. I possibly over did the complaints
hank williams
Striker
All the local mps should be involved they’re all their constituentsget that tees valley mayor involved ( its nearly in his area
who use the service I kna lads far away as Whitby use that service
I’ve had the same too the free ticketsOnce upon a time, they would enclose a free ticket as a way of an apology with the reply. I've had many a day out in Berwick, Barrow and Whitby using them. They don't even do that these days. I possibly over did the complaints
