Cyrus
Winger
We are booked up to go to New York times square over new years eve for 4 nights. We booked through a local travel agent.
Yesterday they rang to say that they booked the trip through a company and that this company doesn't use the hotel we booked anymore. They offered us a hotel near the empire state building. They also said we could have a hotel on times square but we would have to pay the difference! They also said we could have a full refund which is no good as we want to go.
I've checked online and there are loads of hotel rooms available for the dates we booked in times Square.
In my mind they made an agreement with us for the trip to times square and it's upto them to put it right and foot the bill, as that's why you pay extra to go with a travel agent and not just book it yourself.
So before I go in this morning ...... Where do I stand legally and any advice what to say?
Yesterday they rang to say that they booked the trip through a company and that this company doesn't use the hotel we booked anymore. They offered us a hotel near the empire state building. They also said we could have a hotel on times square but we would have to pay the difference! They also said we could have a full refund which is no good as we want to go.
I've checked online and there are loads of hotel rooms available for the dates we booked in times Square.
In my mind they made an agreement with us for the trip to times square and it's upto them to put it right and foot the bill, as that's why you pay extra to go with a travel agent and not just book it yourself.
So before I go in this morning ...... Where do I stand legally and any advice what to say?