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Tom Burwell - Interim CEO Podcast

I haven't watched it yet but did he not mean the ticket office staff and the person to person selling of general tickets.

Business of this size and revenue will always have bespoke people looking after their biggest clients.
He references Man United's operation and says approx 90% of their premium is sold online, but 10% remains personal and that's where their biggest clients sit, so would assume we'd look to follow that model.
 

Sales have been pushed that way since Ticketmaster came in. Part of it will have been a natural shift to people doing more online over the years, part of it down to having little other option when the ticket office operation was cut right back under Donald and Methven.

Last time I was in the ticket office after the move to the NE corner of the ground it was two desks. It must have been five times that in Black Cat House.

It's the same at clubs all the way down the leagues though, gig venues big and small, local events etc. ticketing will be mainly handled online and you only really need to deal with the ticket office if there's a problem or special case.
4 people working in the ticket office when I was there about a month back.
 
He said this years revenue will be over £200 million that’s impressive for our first season back in the premier league

Shows how well things are being run behind the scenes as with SCR coming along could be crucial
 
He said this years revenue will be over £200 million that’s impressive for our first season back in the premier league

Shows how well things are being run behind the scenes as with SCR coming along could be crucial
Ipswich and Southampton had. Revenue of 150m odd last season and Leicester 180m. Was that for the current season?
 
Rumour I heard at the weekend was that Bruce had been sacked because the commercial revenue was nowhere near where senior leadership wanted it, and they were unimpressed with our various sponsorship deals.

I think this interview (I’ve only watched the first bit so far) already singles exactly what the intent of the new CEO will be (I’m going to bet it ends up being this like full time - but even if not). To get every penny out of us all. Way of the modern game innit.
 
I'm going to listen tonight. Will be interesting.

The club seem serious about becoming a top 10 PL operator, but that inevitably going to piss some fans off with how thats achieved in revenue terms.

I'm really torn on it all
Beats the days under Stuey when we were replacing the seats for a sandwich
 
I may have misheard, but in sure he said 90% still done by phone, then said , shock horror, we still have a ticket office - to which the hosts were incredulous :lol:
Maybe it’s already been answered. He did say 90% by phone but it was specifically for hospitality.
 
Rumour I heard at the weekend was that Bruce had been sacked because the commercial revenue was nowhere near where senior leadership wanted it, and they were unimpressed with our various sponsorship deals.

I think this interview (I’ve only watched the first bit so far) already singles exactly what the intent of the new CEO will be (I’m going to bet it ends up being this like full time - but even if not). To get every penny out of us all. Way of the modern game innit.

I doubt he was sacked, all the sponsorship deals will have been pretty much in place before promotion, I think it’s just a general move on for someone bigger/better, not the I agree with it.
 
I'm going to listen tonight. Will be interesting.

The club seem serious about becoming a top 10 PL operator, but that inevitably going to piss some fans off with how thats achieved in revenue terms.

I'm really torn on it all
Fan base and stadium wise I wonder if this is why they voted on SCR? Try to position themselves firmly in the middle of the pack along with 4-6 others to buy and sell for profit hoping you can occasionally pull a Villa or Newcastle, whilst those with less available revenue battle it out at the bottom?

Probably not and just me talking bollocks 🤣
 
Rumour I heard at the weekend was that Bruce had been sacked because the commercial revenue was nowhere near where senior leadership wanted it, and they were unimpressed with our various sponsorship deals.

I think this interview (I’ve only watched the first bit so far) already singles exactly what the intent of the new CEO will be (I’m going to bet it ends up being this like full time - but even if not). To get every penny out of us all. Way of the modern game innit.
Pretty vomit inducing what the game has become. Wouldn’t be surprised in 20-40 years there’s a massive collapse in it all. As the greed gets bigger, people will eventually turn away from it.
 
Fan base and stadium wise I wonder if this is why they voted on SCR? Try to position themselves firmly in the middle of the pack along with 4-6 others to buy and sell for profit hoping you can occasionally pull a Villa or Newcastle, whilst those with less available revenue battle it out at the bottom?

Probably not and just me talking bollocks 🤣
It will be. Teams like Brentford, Bournemouth, Brighton, wolves, Fulham won't be able to grow at the rate we can imo. We will be looking to move into the pack that's safe every year.
 
I doubt he was sacked, all the sponsorship deals will have been pretty much in place before promotion, I think it’s just a general move on for someone bigger/better, not the I agree with it.
Just what I was told by a few people mate, some of them a bit more privy to information than I ever would be.

The deals are the ones to be announced soon I think. Not to the level the club were hoping I think/ steps aren’t being made quick enough.
 
The most important stat they need to concentrate on is historically 85% chance of relegation 1st year, 65% chance 2nd year so odds on in bookies terms. Lets hope they are taking that very seriously. The rest was a lot of wishy washy stuff that day to day fans don't really care about, except it has a big impact on what we can spend on the team.
 
Rumour I heard at the weekend was that Bruce had been sacked because the commercial revenue was nowhere near where senior leadership wanted it, and they were unimpressed with our various sponsorship deals.

I think this interview (I’ve only watched the first bit so far) already singles exactly what the intent of the new CEO will be (I’m going to bet it ends up being this like full time - but even if not). To get every penny out of us all. Way of the modern game innit.
That's business for you.
 
Interesting interview, definitely looks like we’ve got very savvy people running our club who will hopefully maximise our potential (at long last).

One jarring bit though was when he was talking about the £30 ticket price limit on away fans tickets. Basically saying that it was not worth upping it (by inflation each year), as it would only generate c.£200k per year revenue, which wasn’t worth it for the financial impact it would have on the fans.

Hopefully he can get involved and find a way to sort out the current ridiculous situation affecting our fans that want to downgrade from corporate to a normal season ticket. Sometimes actions speak louder than words…..
 
I really enjoyed that, actually.

Probably worth noting that he's appearing on a sports business podcast and not one specifically aimed at Sunderland fans, so if people are ever so slightly uncomfortable with the way he speaks, then they just need to swallow it, really, as he's in a room with other sports business types who are pretty much all cut from the same cloth.

Burwell is only acting as the interim CEO and he was keen during that chat to point out that he was actually interviewing for the permanent role that same day, so whilst he's got a high level oversight of the running of the club, at some point soon he'll step back in his role with the sporting group that owns us and the running of SAFC will eventually be left to whoever they have in mind, which is both daunting and exciting.

The most intriguing thing that stood out to me was how far behind we are because of spending ten years in the wilderness. It's obviously been viewed that whilst we are moving quickly, we aren't moving quickly enough, and at a corporate level, we need to bring some serious experience in to help shift Sunderland into the 21st century so that we don't end up lagging behind other clubs in the top flight commercially.

The uncomfortable truth is that if we want a competitive team in the Premier League, there are going to be some unpopular decisions made. However, I trust this owner and board as they've given us no reason not to trust them.

We're a very attractive football club right now, which I imagine makes us a tasty proposition for ambitious executives who really want to get stuck into a project that could do wonders for their career, and I don't think we should fear that. It's a long way away from being seen as the biggest basket case in England, where nobody of worth would have touched us with a barge pole.
 
That’s an interesting interview, once you get used to one of the interviewers wearing shorts and asking a few unnecessary questions.

For an interim CEO, Burwell has got a lot of energy and drive and is well connected. The impression is that the ownership group is focussed but also able to operate in a changing sporting landscape. We can be more strategic now that we have survived year one in the premier, as longer parachute payments are guaranteed. That won’t be too high in their thinking though, the clear impression was the intention to try to strengthen and grow year on year.

Compare this to the likes of Martin Bain and previous post holders.

Aye he's interim CEO at SAFC but irrespective of the current project he is employed by KLD and Sartori's group, no doubt in that role he has to impress continuously.

So, 10,000 additional seats. 3,000 mostly via corporate hospitality suites/padded seats + some more exec boxes + 7,000 tickets probably sold game by game all via the Membership Ballot (Visitors do this with around 12,000 tickets per game I believe). Rest of the Stadium to be covered by season cards and the pre-existing corporate areas, and away fans, that would mean around 42,500 season cards max.
 
Rumour I heard at the weekend was that Bruce had been sacked because the commercial revenue was nowhere near where senior leadership wanted it, and they were unimpressed with our various sponsorship deals.

I think this interview (I’ve only watched the first bit so far) already singles exactly what the intent of the new CEO will be (I’m going to bet it ends up being this like full time - but even if not). To get every penny out of us all. Way of the modern game innit.
What does the hierarchy expect when the club is in the poorest region in the UK 🤷‍♂️
 
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