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Tickets (Playoffs H & A)


Hank Scorpio said:
There will be a small number mate that have genuine issues but the vast majority will be user error or a simple desire not to use the platform.

Sadly, where the club fail is that they are often painfully slow with communications. I’m willing to bet that some of the queue today, were only there because they had heard the system wasn’t working. A simply comms saying the system works and an FAQ might have reduced the queue.
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I was in the queue yesterday, i had the error message that couldnt be fixed no matter what we tried, speaking to people around me lots with the same issue, not user error
 
Frankel said:
It would help if they had some one walking the queue to see if any one was a season card holder and who was querying why they hadn’t received an email and advising of it being added to their existing card.

But I doubt that’s happened.
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It really would be incredibly easy for one member of staff to go down the line with an iPad one at a time and do it. If it’s straightforward one person would be done in a minute. If it’s not straightforward or there’s an error, they stay in the queue and get it sorted inside the TO.
 
Jasper said:
It really would be incredibly easy for one member of staff to go down the line with an iPad one at a time and do it. If it’s straightforward one person would be done in a minute. If it’s not straightforward or there’s an error, they stay in the queue and get it sorted inside the TO.
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Absolutely. Just feels so amateur the way we’re being run. That’s surely just basic customer service?
 
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