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Season Ticket Tracker 2023-24


19FTM73 said:
0371 911 1973 is the main number. I believe its normal rate. (I hope).

Various other numbers go to same line...0191 551 5264, 551 5004, 551 5161.

line gets cut off after the message. In my experience from about 1600. Also gets cut off before 1000. I was lucky and got put on hold today about 1030ish....and was on hold for a while before they picked up....about 30 mins wait. From this i deduce that they do actually answer when they are manning the phones...i.e. after 10am....but that they are busy.

No worse than calling a bank or mobile phone operator etc
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Half hour wait if yer lucky then. Piss poor really.
No way to treat loyal support.

I bet you could contact any other club in the country in minutes.
 
SPUFF said:
Half hour wait if yer lucky then. Piss poor really.
No way to treat loyal support.

I bet you could contact any other club in the country in minutes.
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Well - it's not brilliant, but tbh, it's not that much different to what you'd expect when calling a lot of business types, probably other football clubs as well in many cases.

I'm not trying to defend the club - but just for balance, neither is it as bad as some people are making out - in my experience and fro my expatctations. If you know what time they are operating the phones (yes, not would be nice if this info was available) and you're prepared to wait for a bit (30 mins isn't great, though neither is at horrendous) then you'll get through.

Phone them just after ten am and get a cup of coffee to check the news channel while you wait on hold for a bit.
 
diggers22 said:
What difference does it make if you get it 5 days or 5 weeks before start of season?
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Because sorting it out earlier means there is more time to correct any mistakes and given 1) the amount of people recieving them, and 2) Sunderlands track record at this kind of thing, there are many things that could go wrong and a high probability that there will be many people who's experience isn't 100% as it should be.
 
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19FTM73 said:
Well - it's not brilliant, but tbh, it's not that much different to what you'd expect when calling a lot of business types, probably other football clubs as well in many cases.

I'm not trying to defend the club - but just for balance, neither is it as bad as some people are making out - in my experience and fro my expatctations. If you know what time they are operating the phones (yes, not would be nice if this info was available) and you're prepared to wait for a bit (30 mins isn't great, though neither is at horrendous) then you'll get through.

Phone them just after ten am and get a cup of coffee to check the news channel while you wait on hold for a bit.
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Had a similar wait on hmrc the other day so i agree. Banks likewise.
Difference is youre ringing safc to handover money, it shouldnt be as difficult as it is.
 
19FTM73 said:
Phone them just after ten am and get a cup of coffee to check the news channel while you wait on hold for a bit.
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Tried that multiple times over half an hour this morning - the phone just cut off after the initial intro spiel.

I tried email a few weeks ago, the reply was " come to the office". As I live 150 miles away, that's not really practical. Anyway I've emailed again....
 
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Data Last Updated14/07/2023 19:50:47
Total Seats Made Available For Sale37692
Sold33340
Available4352
Percentage Sold88.45
Data Last Updated15/07/2023 04:59:05
Total Seats Made Available For Sale37692
Sold33350
Available4342
Percentage Sold88.48
 
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Hettonlass said:
Data Last Updated14/07/2023 19:50:47
Total Seats Made Available For Sale37692
Sold33340
Available4352
Percentage Sold88.45
Data Last Updated15/07/2023 04:59:05
Total Seats Made Available For Sale37692
Sold33350
Available4342
Percentage Sold88.48
Click to expand...
Hi @Hettonlass would you mind posting the totals as I’m currently abroad and can’t access the site easily?

Last day of comparison with last season. Currently 2,537 higher. But this number is skewed by the Coventry sales for the early season start.
Sorry, forgot to mention.

Look at me!

Pathetic!!!
 
Joe Baker said:
Tried that multiple times over half an hour this morning - the phone just cut off after the initial intro spiel.

I tried email a few weeks ago, the reply was " come to the office". As I live 150 miles away, that's not really practical. Anyway I've emailed again....
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Yeah....unless they are manning the phones it cuts off. Hence you have to try to work out when they are liley to operate the phones. My guess. 10am til about 3pm
 
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