Had this when an ATM swallowed my bank card.
"Did you know you can do this through the app?"
a) It gave two options, lost or stolen; I wanted to inform you an atm was either on the blink or rigged to scam people.
b) I want a human to assure me my card is cancelled.
"You can message us through the app"
When I'm in a panic, I don't want to be tippy tapping paragraphs on a phone, waiting like a dick for a reply.
Do they ever consider older people, those with bad eyesight or maybe dexterity problems might not want to rely on being able to type 100-word essays on a f***ing tiny keypad to solve crisis situations?
The kicker was during the call they wanted to arrange a webcam meeting to discuss different accounts I could possibly get. Obviously MY time isn't as valuable as their precious time.
Aye, and the bank would have been a hundred yards from where it happened - had they not closed it.