DaveH
Striker
Then consider what the likes of the Daily Mail and a current Reform policy is, about cutting admin in the NHS. People don't like the idea that any NHS money goes on people that are not medical staff. But when you slash that, you have dirty buildings which are falling apart and consultants spending their time trying to do admin rather than treat people. A really good admin person would have that sorted in minutes.
I had something a few years ago where I needed a scan. After months of waiting a date came through when I was booked to be on holiday. So I called the number, they said they would arrange a new appointment and a new letter would come out (they could not give me a slot over the phone). Nothing came so I called up to check. The person had cancelled the appointment rather than set to rearrange, so I was noted declining treatment.
When I called they said I would need to start the process again, because I had pretty much fallen off that track. I wrote to patient services pointing out that a mistake by a single person was going to be me using a GP slot to say I still have a problem, please refer me. Then I'd be referred and go to the same consultant who would waste an appointment saying I needed a scan and then I'd be back on the waiting list for a scan 6 months later. Each state would add to their waiting lists and waste medical staff time because of one mis-click. To their credit they called me within a day, acknowledged it was their mistake and the process was stupid, could I come for a scan that weekend.
It is worth seeing if there is a patient services or something you can write to and spell out every step of the process they are making you jump through, say "or you could just do this...", point out that you are an intelligent person and although it is frustrating you can deal with it but fear that elderly and more vulnerable people might not get treatment because of complicated processes.
