RAWA Minutes of the supporter's collective meeting with SAFC

[Tongey]

Bloody should have been. Apparently the maintenance team had been told about it so no reason why it should still be there

Bit off topic, sit front row of the 'upper' section in south stand. Have the boards in front of us and there is tons of rubbish that has been blown down after games. Just needs the boards removing and a quick clear out, know it'll be very very low on the clubs to do list, but it's grim with bottles and probably rotten food down there too

 

[sksk3021]

When is the next meeting then? Not seen anything announced.

 

[rubberface]

Aye but we'll get to hear about how hard they tried, and how money isn't an issue but we just couldn't get anything over the line.. And about how we don't need a striker

 

[The Good Sir]

As far as I can tell, in the last couple of weeks we've gone from Beale wanting a striker, to saying we signed 4 in the summer so he don't need one, to then saying Rusyn was a left foward and us loaning out Mayenda - so that leaves us with 2 centre fowards? While Speakman has always defended the 4 from the summer since he signed them, but also said the other day, "We went right down to the wire on three or four".

Why go down to the wire on the 3 or 4 when we already had 4 that we'ere happy with? But then loan 1 out, and say that another is a wide player, so we actually signed 3 in the summer not 4, but have left ourselves with 2 as we're now saying 1 was playing out of position through the middle.

Clear as mud.

 

[radjee gadjee]

As far as I can tell, in the last couple of weeks we've gone from Beale wanting a striker, to saying we signed 4 in the summer so he don't need one, to then saying Rusyn was a left foward and us loaning out Mayenda - so that leaves us with 2 centre fowards? While Speakman has always defended the 4 from the summer since he signed them, but also said the other day, "We went right down to the wire on three or four".

Why go down to the wire on the 3 or 4 when we already had 4 that we'ere happy with? But then loan 1 out, and say that another is a wide player, so we actually signed 3 in the summer not 4, but have left ourselves with 2 as we're now saying 1 was playing out of position through the middle.

Clear as mud.

Maybe it tells us all we need to know about the absolute bullshit Speakman comes out with.

 

[Nasser Butt-Head]

Any more news on the 'investigation' KLD was carrying out about the derby shit show? Or does he think it's all blown over now?

 

[Ferryhill Exile]

Sorry to tag in @Guinness Guzzler but there's still graffiti in the North Stand Loos from the mags match, and stickers on seats in the North Stand clearly on show..... Thought all this had been sorted out?

Why am I not surprised. They couldn’t give a flying.

 

[CissesUnderpants9]

Any more news on the 'investigation' KLD was carrying out about the derby shit show? Or does he think it's all blown over now?

Yes I would very much like to know this also ?

 

[scott934]

Has the date of the next meeting been set? Their commitment was to set the date of next meeting by 2 February 2024 as per the minutes of the recent meeting.

Bump. Any news?

 

[rubberface]

Yes I would very much like to know this also ?

..told you mate at the time it would all be swept under the carpet.

 

[CissesUnderpants9]

..told you mate at the time it would all be swept under the carpet.

They maybe believe that to be the case, it won’t be, I normally don’t e mail RAWA much, believe me it’s going in my next e mail for the next meeting.

When that comes.

 

[Brett]

First test this week , Club committed to this action by Friday

As the Ready To Go online forum representative for the Red and White Army, EM explained
that he has found it draining answering questions that should be addressed by the Club. He
asked if extra staffing and resources would be provided in this area to ensure fans can ring
the ticket office and receive answers to emails answered, etc.
• DB replied that it is not acceptable to not get a response in a timely manner, but DR stated
that these concerns have been raised by groups for two years and asked what the Club is
committing to.
• In response, the club commined to sharing inifal plans for customer service improvements
relating to the Ticket Office by Friday 16 February. (ACTION)

 

[SAFC2012]

First test this week , Club committed to this action by Friday

As the Ready To Go online forum representative for the Red and White Army, EM explained
that he has found it draining answering questions that should be addressed by the Club. He
asked if extra staffing and resources would be provided in this area to ensure fans can ring
the ticket office and receive answers to emails answered, etc.
• DB replied that it is not acceptable to not get a response in a timely manner, but DR stated
that these concerns have been raised by groups for two years and asked what the Club is
committing to.
• In response, the club commined to sharing inifal plans for customer service improvements
relating to the Ticket Office by Friday 16 February. (ACTION)

The date of the next meeting was to be announced not later than 2 February 2024. Does anyone know the date of the next meeting yet?

 

[CissesUnderpants9]

So one action outstanding and one to come, over to the club with the reminder it’s been clear for sometime the fans need to be more stronger in tone with them.

 

[Get Into Em]

First test this week , Club committed to this action by Friday

As the Ready To Go online forum representative for the Red and White Army, EM explained
that he has found it draining answering questions that should be addressed by the Club. He
asked if extra staffing and resources would be provided in this area to ensure fans can ring
the ticket office and receive answers to emails answered, etc.
• DB replied that it is not acceptable to not get a response in a timely manner, but DR stated
that these concerns have been raised by groups for two years and asked what the Club is
committing to.
• In response, the club commined to sharing inifal plans for customer service improvements
relating to the Ticket Office by Friday 16 February. (ACTION)

By far and away the best part of the entire meeting minutes was:

"• SD replied that the club has committed to using Ticketmaster’s telephone support service during peak times, adding that they were utilized to facilitate more than 3,000 contacts per day (phone, email, in-person) during the Emirates FA Cup purchase period.
• MB called 30 EFL clubs ahead of the meeting and every ticket office answered his call and successfully transferred him to a requested department – only Sunderland didn’t answer.
• CR confirmed she also called each Championship and League One Club, and every ticket office answered except SAFC.
• SD confirmed that a new ticket office manager, Robert Holmes, has recently been appointed and he is currently working to address issues within the operation."

You'd be forgiven for thinking it was a description of a scene from The Office.

 

[samaistonsrightfoot]

First test this week , Club committed to this action by Friday

As the Ready To Go online forum representative for the Red and White Army, EM explained
that he has found it draining answering questions that should be addressed by the Club. He
asked if extra staffing and resources would be provided in this area to ensure fans can ring
the ticket office and receive answers to emails answered, etc.
• DB replied that it is not acceptable to not get a response in a timely manner, but DR stated
that these concerns have been raised by groups for two years and asked what the Club is
committing to.
• In response, the club commined to sharing inifal plans for customer service improvements
relating to the Ticket Office by Friday 16 February. (ACTION)

Iirc correctly the first test was to schedule a meeting before 2nd Feb.

Should be the easiest one really.

 

[molthemackem]

..told you mate at the time it would all be swept under the carpet.

It looks like you may be right......



If we let them

 

[CissesUnderpants9]

Iirc correctly the first test was to schedule a meeting before 2nd Feb.

Should be the easiest one really.

Yes and they are late with that typical but not unexpected, the bigger test comes on Friday, which they set themselves in the agreed minutes, I mean how would the PR look if they failed on one of the most important actions of the entire meeting the same week the new Netflix series came out and if they media heard of it..

 

[markyp]

By far and away the best part of the entire meeting minutes was:

"• SD replied that the club has committed to using Ticketmaster’s telephone support service during peak times, adding that they were utilized to facilitate more than 3,000 contacts per day (phone, email, in-person) during the Emirates FA Cup purchase period.
• MB called 30 EFL clubs ahead of the meeting and every ticket office answered his call and successfully transferred him to a requested department – only Sunderland didn’t answer.
• CR confirmed she also called each Championship and League One Club, and every ticket office answered except SAFC.
• SD confirmed that a new ticket office manager, Robert Holmes, has recently been appointed and he is currently working to address issues within the operation."

You'd be forgiven for thinking it was a description of a scene from The Office.

Well the new ticket office manager seems to be making things worse not better with his ludicrous messing about with the tiers in points for away games.Worrying thing is he seems to be a "my way or no way" type of person who isn't willing to listen to supporters at all.

 

[molthemackem]

Yes and they are late with that typical but not unexpected, the bigger test comes on Friday, which they set themselves in the agreed minutes, I mean how would the PR look if they failed on one of the most important actions of the entire meeting the same week the new Netflix series came out and if they media heard of it..

I'm 100% sure the media will hear of it if they reneged on their own commitment.