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RAWA Collective and Ticketing Meetings

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tunstallhill said:
There should. But that wouldn't solve the problem of last minute drop outs.

Their needs to be a system where once or twice per season you can transfer your away ticket to anyone with a SAFC membership number , even non ST holders.

Having to go via the club or even to a supporter with enough points will make it virtually impossible to arrange on the morning of a game
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any tickets not used should be put back on sale but only to those with the correct points. for all those who drop out at short notice there will be plenty able to travel at short notice. if the club can facilitate this there should be few issues whereby folk with bugger all points are able to get to games ahead of those with enough.
 

humbug said:
any tickets not used should be put back on sale but only to those with the correct points. for all those who drop out at short notice there will be plenty able to travel at short notice. if the club can facilitate this there should be few issues whereby folk with bugger all points are able to get to games ahead of those with enough.
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it would be better than the current system, but i'm not sure how many fans who are sitting on the relevant points are going to be sat there on a saturday morning refreshing the ticket page on the off chance a ticket pops up and they can instantly jump in the car and drive to birmingham
 
I'm not sure if anyone has done it but it might be easiest to just find one of the clubs in the top 10 or a 'top 6' club that has a vaguely decent looking ticketing process and tell the club to just copy them, considering the interview with the new interim CEO recently shared was basically that the clubs aim now is to cement ourselves into the top 10 of the PL.
Although I'm guessing people would probably pick holes in any version of it that the top clubs do as well. Any club that does proper sharing / reselling of tickets is already quite far ahead of Sunderland though.
 
The treatment of fans in regards to ticketing of late has been terrible. I know this will be point No1.

I'd also like to see the Legends Way point raised, as the output had a lot of recency bias (a reasonable percentage of our older fans just wouldn't have voted), the results were somewhat suspicious (funny how a lot of alive and available to attend ceremony inductees were selected) and it once again shows that the club completely miss the point when we state we want our past honoured more. I'd love to know the why there is reticence to celebrating a period when we were one of the biggest clubs in the land.
 
Better late than never but most of the normal season tickets are probably (definitely?) sold by now so only a limited about that can be done. Poor by the club.
 
Why do they not operate the resale as per their guidance. I.e. open 7 days before games where general admission is sold out?

Why does he admire the Liverpool club management most as per his podcast when they currently have fan protests over pricing and ticketing strategy? What does he admire about that?

Can he stop using the word fandom it makes me sick in my mouth?
 
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I think summit needs done to the people who buy away tickets to purposely sell them on to only claim the BCP, i know of someone that solely picks and chooses his games rest he sells on to same person, annoys me as my son is trying build his points up and things like this isn't helping him
Easier said than done i know
 
Becs said:
Two meetings coming up in May

1) A meeting with the interim CEO about recent ticketing issues

2) The regular collective meeting

Please leave feedback in this thread for me to collate and send over to RAWA.

Please can I ask that the thread is kept on topic with constructive feedback. I know that some you think RAWA is not fit for purpose, I should be replaced etc etc. I already have enough of those type of comments.
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This is probably off topic and I apologise if it is but could the club approach Nexus to put on an extra metro or two after home games. Bin this if it is out of the scope of your meetings. Thank you.
 
Brett said:
The premier league, you can't swap tickets.

Let's face it a lot of people buy them to sell, I could have went to nearly every away game this season and not got one loyalty point
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I'm sure we all know of countless problems and issues when top flight away tickets could be passed to absolutely anyone for over 100 years ;) Yes, it was absolute chaos. And as for just turning up at away games without photo ID and paying on the gate - it brings me out in a sweat to think about such ridiculous times. It practically verged on anarchy. What a recipe for disaster.

But seriously, it's all gone too far now. Let's make it as difficult as possible for fans eh? Who the Hell dreams up all this shit?
 
tunstallhill said:
it would be better than the current system, but i'm not sure how many fans who are sitting on the relevant points are going to be sat there on a saturday morning refreshing the ticket page on the off chance a ticket pops up and they can instantly jump in the car and drive to birmingham
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Like everything nowadays, eventually I think there'll be an app. Then it may get easier.

Its worked for ages with gigs etc
 
tunstallhill said:
it would be better than the current system, but i'm not sure how many fans who are sitting on the relevant points are going to be sat there on a saturday morning refreshing the ticket page on the off chance a ticket pops up and they can instantly jump in the car and drive to birmingham
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i did for brentford. wasn't going to go but was able to at 4pm the day before, looked on the website and there was one available.
i know several people who have missed out for various games with plenty points who would jump at the chance to go last minute. there's been plenty of posts on here recently about folk with next to no points at away games.
tbh, the way i see it, if they could introduce a system then it's just one less excuse for people flouting the system and that has to be good for fans.
 
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Not a season ticket holder these days but I’ll throw in some thoughts

You buy a concert ticket through Dice and you can transfer it to someone else or put it back on the waiting list. We absolutely need this model.

The tech exists elsewhere

These tickets are going to the same people every week, it’s not 10 nights of Taylor Swift at Wembley (which never seems to have ticket issues)

- ability to list home tickets early. If they get snapped up give 1/3 to the ticket holder, 1/3 to the club, 1/3 to the foundation.

- away tickets should be listed too. Keep it open until an hour before kick off so anyone who has travelled can get a spare one. Same principles as above. Each person gets 2 transfers (to mates) a season. And a further 2 listings. The person who gets the ticket gets the point.

Ensures people don’t hoard their tickets and points. Additional revenue for the club. Money to the foundation.

This isn’t bloody difficult tech
 
Becs said:
Two meetings coming up in May

1) A meeting with the interim CEO about recent ticketing issues

2) The regular collective meeting

Please leave feedback in this thread for me to collate and send over to RAWA.

Please can I ask that the thread is kept on topic with constructive feedback. I know that some you think RAWA is not fit for purpose, I should be replaced etc etc. I already have enough of those type of comments.
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No @Becs hope all is well lass. Not much from me on point one but on point 2 I’d like to ask if it’s possible to raise with the club if more is going to be done to tidy the ground in and outside? It’s a bit shabby in and round the premier concourse and the roof could do with a clean. The ground could do with a spruce up to suit the new leave status imo. They might also want to think about moving the speakers in the premier concourse since they block the screen at certain angles

Usual complaints about 5G not working but they’re likely aware of that
 
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humbug said:
i did for brentford. wasn't going to go but was able to at 4pm the day before, looked on the website and there was one available.
i know several people who have missed out for various games with plenty points who would jump at the chance to go last minute. there's been plenty of posts on here recently about folk with next to no points at away games.
tbh, the way i see it, if they could introduce a system then it's just one less excuse for people flouting the system and that has to be good for fans.
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Any system would be better than what we have now..

Fan A can't go and is stuck with ticket.
Fan B wants to go but can't legally buy that ticket
Ticket goes unused.
Lad A £30 out of pocket
Lads on the pitch lose out on support
Lad A gets a passive aggressive email from our ticket office on the Monday informing them of that they've been deducted a loyalty point for non attendance

What a system . Bravo Mr Rusev
 
chunkyshanhawk53 said:
Not a season ticket holder these days but I’ll throw in some thoughts

You buy a concert ticket through Dice and you can transfer it to someone else or put it back on the waiting list. We absolutely need this model.

The tech exists elsewhere

These tickets are going to the same people every week, it’s not 10 nights of Taylor Swift at Wembley (which never seems to have ticket issues)

- ability to list home tickets early. If they get snapped up give 1/3 to the ticket holder, 1/3 to the club, 1/3 to the foundation.

- away tickets should be listed too. Keep it open until an hour before kick off so anyone who has travelled can get a spare one. Same principles as above. Each person gets 2 transfers (to mates) a season. And a further 2 listings. The person who gets the ticket gets the point.

Ensures people don’t hoard their tickets and points. Additional revenue for the club. Money to the foundation.

This isn’t bloody difficult tech
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Disgusting tbh 😉
 
chunkyshanhawk53 said:
Not a season ticket holder these days but I’ll throw in some thoughts

You buy a concert ticket through Dice and you can transfer it to someone else or put it back on the waiting list. We absolutely need this model.

The tech exists elsewhere

These tickets are going to the same people every week, it’s not 10 nights of Taylor Swift at Wembley (which never seems to have ticket issues)

- ability to list home tickets early. If they get snapped up give 1/3 to the ticket holder, 1/3 to the club, 1/3 to the foundation.

- away tickets should be listed too. Keep it open until an hour before kick off so anyone who has travelled can get a spare one. Same principles as above. Each person gets 2 transfers (to mates) a season. And a further 2 listings. The person who gets the ticket gets the point.

Ensures people don’t hoard their tickets and points. Additional revenue for the club. Money to the foundation.

This isn’t bloody difficult tech
Click to expand...
I think the premier League may see it as easy to tout if you dan transfer 2 a season .

I know this won't be the case
 
dancingradio said:
Why do they not operate the resale as per their guidance. I.e. open 7 days before games where general admission is sold out?

Why does he admire the Liverpool club management most as per his podcast when they currently have fan protests over pricing and ticketing strategy? What does he admire about that?

Can he stop using the word fandom it makes me sick in my mouth?
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If he's actually said that then I'd like someone to ask him, politely of course, what specifically about the Liverpool "model" he admires... Like give specific examples, not generic vague management waffle, like actual real world examples of what Liverpool do on the commercial/fan engagement side of things that he's looking to implement here. And if he doesn't give an example, then push him.. don't allow the conversation to move on - it's the oldest trick in the book coming out with the "we have a lot to cover in this meeting and I don't want to get bogged down in too much detail on specific issues'... When you have been caught out and are floundering. Just say "no, we have all the time in the world and the fans have asked us to ask you specifically what you mean by copying Liverpool " .

Also, can you give us an example of how you are planning to put the fans at the heart of your decision making ? For context, here are 36 examples of the club recently treating the fans extremely poorly.... Over to you mate
 
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