I'm not sure.
I know they have regular stadium meetings to highlight issues. I sent over the pictures of the paint job in the toilets to add to the list for the next meeting.
My daughter and me were on hospitality last season in the directors lounge. It was nowt flash to be honest.
Drinks were not included although for our group, the Foundation picked up the tab. Others were having to pay which they didn't expect, including a competition winner who thought everything was included. The lad on the bar had only been in the job for about 15 minutes before people started coming in. The bar wasn't set up properly, glasses and stuff were missing. He'd been left on his own as the other lad had gone looking for a bottle opener and he was flustered. Ended up doing some calming stuff with him as he was getting himself into a right state - bless him! Food was ok but nothing amazing. We got the main course before the match then dessert was served at half time. You have to queue to get out of the stand. We got back to the lounge and by the time we'd ate the dessert and got back to our seat, we'd missed about 10 mins of the second half. We were in the front row of premier concourse and had a good view but there was no atmosphere up there.
Much prefer the museum and my own seat.