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Sunderland railway station.


Thurston said:
It’s not the cost of renting the unit. It’s the cost of the business rates in that area of town that’s the real deterrent.

I know this first hand, because I wanted to set a business up around there a few years back.
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Business Rate are 50% of the rateable amount, unless the rateable value is less then £15,000 at which point you get small business relief.


Most shops in the city centre are £20k+ a year which means the businesses are paying full business rates, I think there should be some law where the local council can take ownership of retail space that has been empty 5+ years and rent it at a cheaper rate to encourage businesses to open.
 
Got a lovely personal email back from Northern about the state of the station and the lack of toilet facilities…they couldn’t give a toss!

*******

I am writing to address the correspondence you have sent ourselves regarding the issues relating to Sunderland train station.

I want to extend my sincere apologies for the inconvenience and discomfort you experienced during your journey. Your feedback is invaluable to us as it helps us identify areas for improvement in our services.

I want to assure you that your observations have been duly noted and shared with the relevant department. Any necessary action to address these issues will be taken promptly to prevent similar experiences in the future.

I appreciate you taking the time to bring this matter to our attention and for providing valuable feedback. Your input allows us to continuously improve our services for all our passengers.

Should you have any further concerns or if there’s anything else I can assist you with, please do not hesitate to contact me.
 
SAFCTEES said:
Got a lovely personal email back from Northern about the state of the station and the lack of toilet facilities…they couldn’t give a toss!

*******

I am writing to address the correspondence you have sent ourselves regarding the issues relating to Sunderland train station.

I want to extend my sincere apologies for the inconvenience and discomfort you experienced during your journey. Your feedback is invaluable to us as it helps us identify areas for improvement in our services.

I want to assure you that your observations have been duly noted and shared with the relevant department. Any necessary action to address these issues will be taken promptly to prevent similar experiences in the future.

I appreciate you taking the time to bring this matter to our attention and for providing valuable feedback. Your input allows us to continuously improve our services for all our passengers.

Should you have any further concerns or if there’s anything else I can assist you with, please do not hesitate to contact me.
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Load of words saying absolutely nowt grrrr
 
SAFCTEES said:
Got a lovely personal email back from Northern about the state of the station and the lack of toilet facilities…they couldn’t give a toss!

*******

I am writing to address the correspondence you have sent ourselves regarding the issues relating to Sunderland train station.

I want to extend my sincere apologies for the inconvenience and discomfort you experienced during your journey. Your feedback is invaluable to us as it helps us identify areas for improvement in our services.

I want to assure you that your observations have been duly noted and shared with the relevant department. Any necessary action to address these issues will be taken promptly to prevent similar experiences in the future.

I appreciate you taking the time to bring this matter to our attention and for providing valuable feedback. Your input allows us to continuously improve our services for all our passengers.

Should you have any further concerns or if there’s anything else I can assist you with, please do not hesitate to contact me.
Click to expand...
That's one of the most pointless replies , and says f**k all
 
SAFCTEES said:
Got a lovely personal email back from Northern about the state of the station and the lack of toilet facilities…they couldn’t give a toss!

*******

I am writing to address the correspondence you have sent ourselves regarding the issues relating to Sunderland train station.

I want to extend my sincere apologies for the inconvenience and discomfort you experienced during your journey. Your feedback is invaluable to us as it helps us identify areas for improvement in our services.

I want to assure you that your observations have been duly noted and shared with the relevant department. Any necessary action to address these issues will be taken promptly to prevent similar experiences in the future.

I appreciate you taking the time to bring this matter to our attention and for providing valuable feedback. Your input allows us to continuously improve our services for all our passengers.

Should you have any further concerns or if there’s anything else I can assist you with, please do not hesitate to contact me.
Click to expand...
Any necessary action
Says it all
Complain to your mp
These organisations don’t care
Customers are a necessary inconvenience
 
Brett said:
It's definitely done by AI , how to reply with no info
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feels like they've given that to the work experience kid - here's a pile of customer emails, can you spend your week away from school replying to them - fairly sure AI is a bit more human in its response.
 
Brett said:
What can an MP do about a private commercial property?
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To be fair Sunderland Station isn't private, it's owned by the government right now as they made Northern public, not that they like to mention that as it's a mess. Not that the MP will do anything anyway mind as it doesn't have a photoshoot at the end of it or a christmas tree if it's a certain mayor.
 
Zimba said:
To be fair Sunderland Station isn't private, it's owned by the government right now as they made Northern public, not that they like to mention that as it's a pile of shit. Not that they'll do anything anyway mind.
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I thought it was owned by network rail
 
Brett said:
I thought it was owned by network rail
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Ran by Northern I'm sure so it should be there remit to decorate and get the units rented out if I'm right. Don't believe Network Rail manage any stations bar the major ones like Kings Cross etc. Believe all the North East stations are government ran as they're either Northern, LNER or Transpennine depending on the station.

There's some right anomolies around aswell like Northern running Alnmouth yet it has two trains a day, believe Chester Le Street is similar aswell.
 
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