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Tickets (Playoffs H & A)

HoxtonMackem said:
Assuming they are all season ticket holders (as no one else is yet eligible to buy), then why aren't (80/90 percent of them with the ability to do so) purchasing online which literally takes 2 minutes instead of queueing for hours? :lol:

Surely like majority of people in the queue aren't aware phase 2 hasn't began yet / are trying to blag extra tickets and will just end up being pied off after hours of queueing?

The mind boggles, unless I've missed something obvious?
Click to expand...
Because we cant, constant error messages
 

Current season ticket holder for last 5 years but haven't yet renewed for next season and when i log into the SAFC e-Ticket portal it tells me I dont have permission to buy tickets for the Luton game. My father-in-law has a half season ticket and is also unable to purchase for Saturday with the same message.

Has anybody else experienced these problems, and is there a work around?

TIA
 
Grumpy Old Man said:
No, because the staff answering the phone and emails wouldn't be on the desks dealing with in person queries. So it probably balances out, and the queue is just as long. The only saving is for anyone not going down in person.
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I'd imagine it takes a lot longer to speak to someone in person mind. By the time they've explained the issue, been told the solution, possibly asked follow up questions. You'd hope people would be in and out but realistically that isn't likely to happen. An email on the other hand they can scan it, see what the issue is, send a copy and paste type reply and move on to the next one. I'd imagine it's quicker, and certainly it's less inconvenience for people who are having to queue for 2 hours or more.
 
Grumpy Old Man said:
Sounds like they've blacklisted Talktalk. It can happen where a disproportionate number of accounts with a provider are spam sources (usually down to owners having undetected malware).
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Seriously?? They may have blacklisted TalkTalk? That would explain why I can't get to the ticketing page. Will they un-blacklist it? Or am I stuck forever being unable to access tickets?
 
I posted yesterday AM that everyone on your account (be it 2 people or 22 people) need to have the MANAGE and ASSIGN function authourised by EVERYONE in the group to avoid issues like this

EDIT:

Tickets (Playoffs H & A)

Got mine Do we get an e-ticket or just use season card
www.readytogo.net www.readytogo.net
 
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Grumpy Old Man said:
No, because the staff answering the phone and emails wouldn't be on the desks dealing with in person queries. So it probably balances out, and the queue is just as long. The only saving is for anyone not going down in person.
Click to expand...

its pathetic really. are they saying they really don't have enough staff to deal with season ticket holders all trying to activate their cards?

how about bring some more staff in? how about prepare for this eventuality a couple of weeks back when we knew we'd be in with a shot at preston away on may 8th?

how about putting simple bits of information and FAQs on the website at the same time as the initial press release?

mental how people will just defend the club blindly, no matter what is in front of their face. does anyone think Boro, Luton or Coventry are having any of these issues? (granted they have smaller crowds, but therefore they should have a smaller amount of staff)
 
Grumpy Old Man said:
Sounds like they've blacklisted Talktalk. It can happen where a disproportionate number of accounts with a provider are spam sources (usually down to owners having undetected malware).
Click to expand...

That doesn't make sense to me as I would be using the same device to connect to e-ticket via mobile data, any malware is still there.
 
Guinness Guzzler said:
I'd imagine it takes a lot longer to speak to someone in person mind. By the time they've explained the issue, been told the solution, possibly asked follow up questions. You'd hope people would be in and out but realistically that isn't likely to happen. An email on the other hand they can scan it, see what the issue is, send a copy and paste type reply and move on to the next one. I'd imagine it's quicker, and certainly it's less inconvenience for people who are having to queue for 2 hours or more.
Click to expand...

The point I was trying to make is that there are a finite number of staff able to work with the system, and the balance point isn't obvious.
 
cjt said:
Because we cant, constant error messages
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You'll either not have assigned people in your network or you'll probably not have realised that they already sit in reserved under your account (top right corner of screen).

Never had any issues at all
SAFC 2012 said:
Has this sold out already then aye?
Click to expand...
No.

Almost entire concourse and a few hundred in lower bowl showing on seat map and presumably getting released at noon tomorrow.
 
Keanosjockstrap said:
Current season ticket holder for last 5 years but haven't yet renewed for next season and when i log into the SAFC e-Ticket portal it tells me I dont have permission to buy tickets for the Luton game. My father-in-law has a half season ticket and is also unable to purchase for Saturday with the same message.

Has anybody else experienced these problems, and is there a work around?

TIA
Click to expand...
Have you both got 100 black cat points?
 
Born Safc said:
Mine's exactly the same message ..I've no idea what to do tried loads of times no joy
Click to expand...
Possible fix here

Playoff ticket error fix

If you’re getting this error like I was on my daughters account: ‘Unfortunately, the items you have selected do not have a common delivery method assigned, please purchase them separately’ If you have another seat in your network log into that account and change to MANAGE instead of ASSIGN...
www.readytogo.net www.readytogo.net
 
tunstallhill said:
its pathetic really. are they saying they really don't have enough staff to deal with season ticket holders all trying to activate their cards?

how about bring some more staff in? how about prepare for this eventuality a couple of weeks back when we knew we'd be in with a shot at preston away on may 8th?

how about putting simple bits of information and FAQs on the website at the same time as the initial press release?

mental how people will just defend the club blindly, no matter what is in front of their face. does anyone think Boro, Luton or Coventry are having any of these issues? (granted they have smaller crowds, but therefore they should have a smaller amount of staff)
Click to expand...
Would love to know what was wrong with our previous inhouse ticket system.
 
HoxtonMackem said:
You'll either not have assigned people in your network or you'll probably not have realised that they already sit in reserved under your account (top right corner of screen).

Never had any issues at all

No.

Almost entire concourse and a few hundred in lower bowl showing on seat map and presumably getting released at noon tomorrow.
Click to expand...
Incorrect
 
emmett grogan said:
That doesn't make sense to me as I would be using the same device to connect to e-ticket via mobile data, any malware is still there.
Click to expand...

But the provider isn't blocked. If you're using mobilr data, you're effectively bypassing the IP address check that happens. The switch essentially changes the address to one that isn't blacklisted.
 
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