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Arcland
Full Back
Anybody have a problem with Ticketmaster last time? How do you sort it out?
Just logged in to buy tickets. Picked two for me and the bairn, went through the payment, my bank did extra security via text, that was accepted...
Then the page just hung for ages. Then it timed out and told me I had not succeeded in purchasing the seats.
Went back in and the two seats were available. It allowed me to put them in my basket but then refused to let me proceed. Tried this a few times.
Tried to buy different seats, but when I got to the payment page it refused saying I had already bought my allocation of seats.
The money has been earmarked in my bank account. The two seats I "bought" are no longer available. Ticketmaster believes I have bought seats. I've had no confirmation online or by email that I have bought them.
Is there a customer helpline??
Just logged in to buy tickets. Picked two for me and the bairn, went through the payment, my bank did extra security via text, that was accepted...
Then the page just hung for ages. Then it timed out and told me I had not succeeded in purchasing the seats.
Went back in and the two seats were available. It allowed me to put them in my basket but then refused to let me proceed. Tried this a few times.
Tried to buy different seats, but when I got to the payment page it refused saying I had already bought my allocation of seats.
The money has been earmarked in my bank account. The two seats I "bought" are no longer available. Ticketmaster believes I have bought seats. I've had no confirmation online or by email that I have bought them.
Is there a customer helpline??
D
Deleted member 6458
Guest
That sounds a nightmare. Good luck mate. 0844 453 9015 is the telesales number.
WASTID
Striker
Log back in and go into the my account section - confirmed bookings should be in there
Arcland
Full Back
Hank Scorpio
Striker
Nothing has been announced, but I imagine by 8.30 on Monday, we’d be looking at total sales of around 29,000 (inc. corps and staff)
NickiP
Full Back
Nightmare. On the positive side, it has taken the money and says that you have bought tickets - or else you'd be allowed to choose others. It seems to have glitched somewhere but I guess if you contact them tomorrow they'll be able to confirm and/or sort it. Mine did similar earlier on. Seemed to process but then never returned to a confirmation page, just went blank screen. Fortunately in my case a confirmation e mail turned up. Don't suppose you have received one? Sometimes takes a while to come through
T S Garp
Striker
Been away all week and not long in. To save me reading through loads of stuff can anyone let me know whether it is being done same as Checkatrade with blocks up top released one at at time or have all blocks been put up for sale at once. We were in the middle tier last time but I assume most of these have gone
G
Gray Matter
Guest
Definitely different this time.
All blocks for the price level of ticket I opted for seemed to be available.
42
Striker
Is there something in settings about confirmation emails?
I never got one for checkatrade & havent got one for this one.
Not that it really matters as its in my purchase history & have screenshot of the confirmation.
Thanks thays really helpful to get proper confirmation.
offmenut
Striker
Do you know how level 2 went on sale last time.
Only a few blocks so far on sale (and all sold out) Want to know if or when the others will be on sale
Grumpy Old Man
Striker
Try your account and access purchase history. If there's a transaction dated today it's gone through; you can also request a resend of the confirmation e-mail. Also check your spam folder in case it's ended up in there.
samaistonsrightfoot
Striker
The way it gives you 30 mins to put in card details then cuts it to 2 regardless the second you hit OK is a joke. I had to get a secure code through in that time from bank, enter it and then had to wait until the authorisation went through. The clock was down to 15 seconds by the time it confirmed. Had I of been any slower putting the code in the same woukd have happened to me. Its ridiculous and completely unnecessary.
WASTID
Striker
Doesn't sound good.
Did you get a confirmation page? It has a reference number on it if you did.
Sounds to me like you need to contact Ticketmaster. If there's a hold on your credit card then they can trace the transaction from your card details.
offmenut
Striker
I've just wrote this on another thread to someone asking.
201 to 213 haven't been released yet.
This is my predicament, wait and see or buy now.
Iirc, the CW seats are made available to folk with CW memberships who can buy their seat (and extra seats if they wish) and then usually flog them to CW partners who then tout them out legally to fans for a massive profit. Its f***ing disgusting.
I don't know how long the CW members have to decide if they want their seats or not, before they're returned and given to the club.
Hawayawayawayaway
Central Defender
Down to one second remaining for me as the confirmation came to house phone and I didn’t have a pen handy ffs. Relief when it went through.
The Warehouseman
Midfield
Was after one adult plus one over 65s , initially clicked “find seats for me” and it offered two in 105, a family block, which it then refused to let me buy. It then took nearly ten minutes of repeatedly pressing remove seats before it would actually empty the basket (didn’t want to risk logging out and clearing cookies in case there were problems getting back in). All the while the time left to buy clock was running down. Eventually got the basket empty, went to choose own seats and was able to get the two together in a standard block.
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