No matter what the the thread, you always seem to make a joke of it ... and its great!I met my wife in a travel agency.
She was looking for a holiday and I was the last resort.
Did they use the hotel at time of booking?Yep I always say customer service is easy when everything goes right. It's how you act when things go wrong that matters.
The hotel was canceled because the agent they booked the trip with no longer uses it.
This is taken from the ABTA website
My holiday company has changed my accommodation. Can they do this?
This depends whether your holiday company specifically states in their booking conditions that they can make changes like this.
www.abta.com
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