FishburnMackem
Winger
To cut a long story short, 5 months ago I spent a short amount of time between jobs and was due around £470 UC (incl housing costs) for 1 month.
I ended up getting £7 as my old employer had their PAYE dates wrong on the system so UC took into account earnings they shouldn't have. I informed them of this and went into the jobcentre and provided bank statements to show that the earnings infact were paid on a different date to their records, a day where the earnings would not be taken into account. Anyway, 3 weeks passed and I hadn't heard anything so I opened up a complaint, got a phone call a few days later and the bloke from the complaints team told me that they had sent this over to HMRC to investigate and get in touch with my old employer to check if the information is correct, I was fine with this and was advised that if the old employer doesn't respond then they will send this to a decision maker.
Since then my online account / journal has been closed, I received a letter stating my complaint has been closed and I cannot get in touch with them as the normal Universal Credit helpline people cannot talk about it, it has to be the complaints team who you can't contact directly, they can only call you back apparently which is a complete piss take as they don't arrange it and only try randomly when you're at work etc. Anyway, I have been advised that it is still with HMRC and they are waiting to hear from my old employer and that "there is no timeframe for this". Am I the only one thinking this is a complete joke? What happened to "if the old employer doesn't respond then they will send this to a decision maker". The reality of this is I'm lucky I have other funds and don't have kids to feed etc.
It's been over 4 months now and it's starting to really piss me off, are you able to open a case with the ombudsman against a government department? Is there anyone on here who can give me advice on this? I've spend countless hours writing in and on the phone and I'm at the point now where I can't even face trying to contact them about it as I know I'll just be fobbed off after waiting on hold for 30 minutes.
Any advice is appreciated.
I ended up getting £7 as my old employer had their PAYE dates wrong on the system so UC took into account earnings they shouldn't have. I informed them of this and went into the jobcentre and provided bank statements to show that the earnings infact were paid on a different date to their records, a day where the earnings would not be taken into account. Anyway, 3 weeks passed and I hadn't heard anything so I opened up a complaint, got a phone call a few days later and the bloke from the complaints team told me that they had sent this over to HMRC to investigate and get in touch with my old employer to check if the information is correct, I was fine with this and was advised that if the old employer doesn't respond then they will send this to a decision maker.
Since then my online account / journal has been closed, I received a letter stating my complaint has been closed and I cannot get in touch with them as the normal Universal Credit helpline people cannot talk about it, it has to be the complaints team who you can't contact directly, they can only call you back apparently which is a complete piss take as they don't arrange it and only try randomly when you're at work etc. Anyway, I have been advised that it is still with HMRC and they are waiting to hear from my old employer and that "there is no timeframe for this". Am I the only one thinking this is a complete joke? What happened to "if the old employer doesn't respond then they will send this to a decision maker". The reality of this is I'm lucky I have other funds and don't have kids to feed etc.
It's been over 4 months now and it's starting to really piss me off, are you able to open a case with the ombudsman against a government department? Is there anyone on here who can give me advice on this? I've spend countless hours writing in and on the phone and I'm at the point now where I can't even face trying to contact them about it as I know I'll just be fobbed off after waiting on hold for 30 minutes.
Any advice is appreciated.