I rang them from my mobile on Friday as my deal was due to end on Dec 20th, currently at £45.89 and would have gone up to £59. Spoke to a lass, she said the best she could do was £68 a month and I said no thanks - put me through to retentions, "I am retentions" she said . She said she'd put me through to disconnections, the bloke managed to get my current package (unchanged) for £46.89 a month, so for the sake of £1 I agreed and it's an 18 month contract this time (the last one was just 12 months).I can’t get thru to virgin either, was on £35/month for big bundle which was fine, but deal ran out and it’s went up to £59 a month, and the connection seems t be much shitter since so many people are WFH.
I used to get straight thru, tell someone I’ve been with them years, get a shit offer, refuse it and be put through to cancellations For a decent deal, them were the days.
The first lass was a snarky arsehole, I just told the next bloke I'd been eyeing up Sky's new customer deals and had a nice chat with him / he did his best.
Nee chance will you keep it at £33 tbh, think the best you may get is what I'm paying (I have XL TV including BT sports, 100mb broadband, home phone with weekend calls etc).My deal runs out in Jan @£33 for the big bundle. Any advice on how to keep it this way would be great, as it will go up to £64 then.