Trying to contribute

JohnSmithUK

Midfield
After selecting contributor, it asks me to log in to paypal. After that, it says the merchant can't complete the transaction.

Any advice?
 

RTGAdmin

Administrator
Staff member
Is that the 1 month or 12 month selection you are trying to do?

The 12 month is a recurring one and it is possible your card/account doesn't accept them but that is all I can think of.

Any specific error codes from Paypal, or is that the only message you get?

There are no recent failed transactions logged on paypal here or anything that is obviously wrong at this end, although the last new person to make a contribution was nearly 3 months ago - existing contributors still seem to be making successful payments.
 

JohnSmithUK

Midfield
12 months.

If I try to do it entering card details it prompts me to create a new PayPal account, which fails, as my address is already registered.
 

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