Tivo


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joemcdokes

Striker
Anyone got one, phoned up this morning but had 3 different prices quoted to upgrade.

I'm on the VIP package at the moment phone, tv and BB and wanted to keep both boxes I have already, got an email saying to up my broadband to 50mb and get all the HD channels was £100.55 but just wanted to add the extra box on top of this.

So I would have a Tivo box, 50mb broadband and all the HD channels for £5 a month more, the extra box would be £6.50 on top of this.

I was quoted just over £116 then £107.05 and then £110.05, I eventually just hung up.

They waive the £3 a month Tivo fee in with the £100.55, yet added it back on when I wanted the extra box, when I asked why she couldn't give me an answer.

What poor customer service, I phoned up to see how much less it would be to drop the sports and movies yesterday and the lass said I wouldn't save anything, it would be the same price. :eek:

Never realised they give the whole TV package to you for nowt, what a joke.
 
thought tivo dissapeared years ago, didnt realise it was still around.....obviously im no help to your thread like.
 
Im on the VIP package (top tv, 2 boxes, top phoen and 50mb BB). been offered tivo for nothing extra a month, no installation fee but box fee of £149 instead of £199....still not going to take it for that price.
 
Whenever I ring VM these days I always go straight through to retentions. Basically I'm sick to death of trying to communicate with people in an Indian call centre who can barely speak English. Retentions are always helpful and can offer you better deals than India.
 
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