Ticket office is a mess


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Confusing opening hours (Phone info says open mon-fri from 09;00 till 5pm)...yet website says 10am...been calling since 09;00 and simply get cut off...no answer or contact at all....sad state of affairs!

I've had a nightmare trying to renew! When logging in to my account it only shows my brother's card and not mine! He's linked on my account, I've removed him and still no joy!!

Wanting to move and add an U16 season card, the website is a complete mess, and been trying all day to get through, every time trying to use that site it's a joke and getting through is impossible.
 
Yeah club is not functioning properly in all areas, the ticket office and club shop opening times is down to footfall all week which is very poor at the current location. Maybe if they combine both at Blackcats house it may be better. But they need to open a shop in town where the footfall is massive
I've had a nightmare trying to renew! When logging in to my account it only shows my brother's card and not mine! He's linked on my account, I've removed him and still no joy!!

Wanting to move and add an U16 season card, the website is a complete mess, and been trying all day to get through, every time trying to use that site it's a joke and getting through is impossible.
Are you paying card upfront or direct debit?
 
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I can’t believe a club like hours doesn’t have that ticket office open normal hours, it’s an absolute shit show like.
Ticketing set up and policy is a compete joke and has been for years... some club stooge will come on and try and defend them.

However, something as simple as making sure there is enough staff, extended opening hours and a good set up in place come renewal time or for big games really shouldn't be that difficult.
Yeah club is not functioning properly in all areas, the ticket office and club shop opening times is down to footfall all week which is very poor at the current location. Maybe if they combine both at Blackcats house it may be better. But they need to open a shop in town where the footfall is massive

Are you paying card upfront or direct debit?
Upfront, it won't even find my season card only my brother's (who currently sits next to me) and he pays DD.
 
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I know it's old ground... but it's crazy how effectively a shop is unable to accept cash. I understand the kiosks etc being card only. But the ticket office? Nah, shambolic.
its cost really ..they will have done a calculation between money lost by not accepting cash and the inconvenience (to them) and cost to them of processing cash ........... and also bugger to a section of our support!Community club! they can fek of with that slogan!
 
Ticketing set up and policy is a compete joke and has been for years... some club stooge will come on and try and defend them.

However, something as simple as making sure there is enough staff, extended opening hours and a good set up in place come renewal time or for big games really shouldn't be that difficult.

Upfront, it won't even find my season card only my brother's (who currently sits next to me) and he pays DD.
Add u16s to your network, then see if it allows you to buy 2 seats together elsewhere 1 adult and 1 u16s, but dont pay for them yet. Just see if you can
 
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Club is being run like a corner shop man. Embarrassing.
RAWA will be raising the poor service experiences at the next meeting with the club. A couple of meetings ago comcern was expressed that we still don't even have a ticket office manager. It's not good enough like.
The same issues are raised at every meeting yet nothing is ever done about it. Davison needs to get to fuck the whopper.
 
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Club is being run like a corner shop man. Embarrassing.

The same issues are raised at every meeting yet nothing is ever done about it. Davison needs to get to fuck the whopper.
This, they will talk about it again for a few hours and nowt will happen!
We need a proper club shop with decent opening hours and a ticket office.
Not really hard is it? Well it is when two of the owners who still have a large shareholding don’t have a pot to piss in!
 
Club is being run like a corner shop man. Embarrassing.

The same issues are raised at every meeting yet nothing is ever done about it. Davison needs to get to fuck the whopper.
It really is. In fact, I've just been round my local one and two were working. At the busiest time of the year (season ticket renewal deadine) and, with people buying tickets for a home game tomorrow there are - two people working in the ticket office, one of who - the lad who served the owld fella (who was very helpful I've been told) was actually from the marketitng department.
 
I’ve had surgery and not long back home after a 5 day stint in hospital. Tried numerous times to pay for all 3 renewals online but it keeps ballsing up. Tried ringing, nowt. Can’t get to the ticket office. They’ve lost themselves x 3 renewals here. Billy Smarts Circus of a club.
Card or direct debit
 
Got email saying mine renews auto (DD).

Heard on twitter and on here that the bairns (also my bank DD) won't renew auto.

Cant get through on phone.

Website has literally no option to renew, even logged onto her account.

What are you even meant to do. Looks like it won't renew.
Ah well, clubs loss I guess!
 
Got email saying mine renews auto (DD).

Heard on twitter and on here that the bairns (also my bank DD) won't renew auto.

Cant get through on phone.

Website has literally no option to renew, even logged onto her account.

What are you even meant to do. Looks like it won't renew.
Ah well, clubs loss I guess!
If you got the email you renewed at the beginning it's done, your first payments come out around 3rd May
 
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