RTG Sunderland Message Boards


Once again, they never cease to amaze me. After being told for quite some time they would sort out our seat moves (after the lift debacle and the fact me dad is now effectively barred from using the lift), I called last week and was told I would receive a call back to confirm the seat move the following day. Didn’t happen. Still no explanation why they didn’t take my full direct debit either. After sending another email today, I have received a very arsey reply for them, now telling me it’s going to cost us all £10 each to move and that they’ve contacted me “many times” and this conversation took place in October. They phoned me once weeks ago, letting the phone ring three times, after I specifically told them I was working at that time.

They can do one for all I care. If I treated customers like this in my job I’d be sacked. The sheer ineptitude from this lot is staggering. Me dad can’t get up the bloody stairs and this is the service you get from the pricks.

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