Ticket office again


Once again, they never cease to amaze me. After being told for quite some time they would sort out our seat moves (after the lift debacle and the fact me dad is now effectively barred from using the lift), I called last week and was told I would receive a call back to confirm the seat move the following day. Didn’t happen. Still no explanation why they didn’t take my full direct debit either. After sending another email today, I have received a very arsey reply for them, now telling me it’s going to cost us all £10 each to move and that they’ve contacted me “many times” and this conversation took place in October. They phoned me once weeks ago, letting the phone ring three times, after I specifically told them I was working at that time.

They can do one for all I care. If I treated customers like this in my job I’d be sacked. The sheer ineptitude from this lot is staggering. Me dad can’t get up the bloody stairs and this is the service you get from the pricks.
 
Once again, they never cease to amaze me. After being told for quite some time they would sort out our seat moves (after the lift debacle and the fact me dad is now effectively barred from using the lift), I called last week and was told I would receive a call back to confirm the seat move the following day. Didn’t happen. Still no explanation why they didn’t take my full direct debit either. After sending another email today, I have received a very arsey reply for them, now telling me it’s going to cost us all £10 each to move and that they’ve contacted me “many times” and this conversation took place in October. They phoned me once weeks ago, letting the phone ring three times, after I specifically told them I was working at that time.

They can do one for all I care. If I treated customers like this in my job I’d be sacked. The sheer ineptitude from this lot is staggering. Me dad can’t get up the bloody stairs and this is the service you get from the pricks.
I thought it was supposed to be going to get better :(
 
Used to be called The Caring Club, but TBF that is the way life is going in general. Heard loads of people promised call backs but to no avail. Nee body gives a shit anymore
 
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Once again, they never cease to amaze me. After being told for quite some time they would sort out our seat moves (after the lift debacle and the fact me dad is now effectively barred from using the lift), I called last week and was told I would receive a call back to confirm the seat move the following day. Didn’t happen. Still no explanation why they didn’t take my full direct debit either. After sending another email today, I have received a very arsey reply for them, now telling me it’s going to cost us all £10 each to move and that they’ve contacted me “many times” and this conversation took place in October. They phoned me once weeks ago, letting the phone ring three times, after I specifically told them I was working at that time.

They can do one for all I care. If I treated customers like this in my job I’d be sacked. The sheer ineptitude from this lot is staggering. Me dad can’t get up the bloody stairs and this is the service you get from the pricks.
Not good marra 🫤
Used to be called The Caring Club, but TBF that is the way life is going in general. Heard loads of people promised call backs but to no avail. Nee body gets a shit anymore
Generally have one first thing after I get up me like.
 
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“As custodians of our great club, we believe in our long-term strategy that we hope will ensure sustainability and success for SAFC. Central to that approach is a relentless demand for a high performance culture to be implemented throughout the Club and the development of a strong playing identity that you, our loyal supporters, can all be proud of.”

KLD in the last day or so.

Maybe he should fund this high performance culture then, instead of running major parts of one of England’s most historic and biggest football club’s on a shoestring, based on all evidence.
 
Once again, they never cease to amaze me. After being told for quite some time they would sort out our seat moves (after the lift debacle and the fact me dad is now effectively barred from using the lift), I called last week and was told I would receive a call back to confirm the seat move the following day. Didn’t happen. Still no explanation why they didn’t take my full direct debit either. After sending another email today, I have received a very arsey reply for them, now telling me it’s going to cost us all £10 each to move and that they’ve contacted me “many times” and this conversation took place in October. They phoned me once weeks ago, letting the phone ring three times, after I specifically told them I was working at that time.

They can do one for all I care. If I treated customers like this in my job I’d be sacked. The sheer ineptitude from this lot is staggering. Me dad can’t get up the bloody stairs and this is the service you get from the pricks.
Hope you get sorted. Their attitude stinks. They blame anyone but themselves. It really doesn’t need to be as hard as they make it for people..
 
it must be infuriating. there's almost fuck all you can do about any of it. they have no desire to improve or even offer a basic level of service.

you have one single means of getting something done and thats through Chris Waters

the people at the top have blend of not being intelligent enough for their roles, and not caring anyway
 

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