Sony Playstation users.


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We wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.
There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.
For those who were looking there’s also an FAQ with some more on frequently asked questions
Thank you for your continued patience and support.

new stuff from sony blog
 
new stuff from sony blog

I don't buy this 7 days to find out the cope bollocks, they must've known the severity and the scope to shut down the system.

Even if they didn't know they COULD and SHOULD have told users the bulk of what they said here, along the lines of:

We do not yet understand the scope of the attack on our systems, but we do recognise that this may not be limited to the Paystation Network, and may include your personal data.

PSN holds the following personal data of each user:

BLAH BLAH BLAH

Please be vigilant, and if you do use the same password for multiple systems it is highly recommended that you change these to prevent any potential risks.....

As a user I would have been far happier to see this, than after 7 days see an admission of ineptitude and lack of customer focus.
 
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