We flew with them because that's who OnTheBeach used last year. Is never heard of them before that... They must be sick of them too 'cos they're using BA this yearWow sounds a rough flight that couldn't be chewed with it. I've seen loads of reports of them just outright not paying some of the refunds over Covid. Sounds like they have really bad cash flow problems.
Not a surprise though easy money selling more drinks we had similar problems with Thomas Cook a few years back swore to never fly on flights like them again and been alright so far touch wood.