Season card fiasco


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When the club hooked up with Ticket Disaster a few seasons back I recall plenty on this board welcoming the new partnership and stating it was all "progress and improvement"...etc...Similar to the enthusiastic threads about the new "cashless matchday experience".... I don't think I'll jump on that bandwagon bus for a while yet..
 
It’s so easily avoidable, and you know if you went back to ask for a proper one they’d try and charge you for it. If you pay £450 for something the least you deserve is something that looks half decent mind

Ive got to agree with you there.
You want something that at least looks professional instead of placing a card that looks like a Premier Inn room key against the reader on a match day.
Sophie? I suspect she’d get done for gbh if she bumped into Methven. I’d happily pay her fine and legal costs like.

Was that the lass who got frogmarched out of the club carrying her cardboard box ?
 
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Maybe it's not just SAFC but some new ticketing app/software. Southampton had thousands also locked out,waiting to get in 20 + minutes after kick off. ALL REFUNDED BY THE CLUB.according to Sky.

Exactly the same problem at SAFC.

Heard a steward saying they changed their software in the summer and it has been an absolute nightmare.

I guess the Club are pretty much stuck with it now until the programmers who make it get it working correctly.

Perhaps its the same con men sold their shitty program to Soton?
 
It’s all about branding. You want people not associated with the club to see your brand and have them say ‘That’s SAFC’
Apple, McD's, Shell Oil, etc. all are instantly recognizable.
The club should put some pride in every little aspect of the fans experience no matter how small.
KLD wants us on the world stage in 10-15 years? It starts now.
Unfortunately the "fan experience" the club wanted to improve during the fan survey last june has derailled somewhat. I'd say it had completely hit the buffers. The is no experience this season.
 
There are a few other league 1 teams having ticketmaster issues as well, Ipswich are having a similar time of it as we are and there were a good crowd of Pompey fans who couldnt get in at Doncaster, reading comments on football boards and i reckon jyst about every club using ticketmaster are having trouble.

Bristol Rovers have had problems reactivating season cards - they're with Ticketmaster.
 
Especially when your phasing in an untested way of doing things. Should have put the system in place and had manual staff for when it goes wrong.

By half way through the season itll probably be sorted but your just pissing people off for the first half with all the problems.

Yeah. We were always taught run the old and new system in parallel. I dont know why people dont do this any more
 
Ive got to agree with you there.
You want something that at least looks professional instead of placing a card that looks like a Premier Inn room key against the reader on a match day.


Was that the lass who got frogmarched out of the club carrying her cardboard box ?
Aye that’s the girl. Gone on to better things thankfully.
 
That's worrying. You kind of expect .0 to be a paid for beta, but the real problems ought to be patched in .1.

The first patch always used to create unexpected problems and the second one fixed those. The .0 was tested loads and launched. The .1 was rushed to fix the unfound errors. The second patch was then tested again. Idk why but thats what happened
 
Same story with the club shop. It’s the little things like this that is every bit as important to the fans as the big stuff, which hopefully seems to be being sorted.

If anyone has Twitter, it might be worth sending this link to Chris Waters so he can see the frustrations.

He’s a top, top bloke and bends over backwards when he can, so I’m sure he’d take step to do something about this.
 
Good for her. She didn't seem week treated.
Got methvened, but it turned out better for her. Plus she didn’t have to have any further dealings with the purple trousered prick.
 
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