Rolling broadband contracts


The Govt agreed years ago providers could put prices up by inflation and something like 3%.
Don't think they ever expected inflation to be 10% mind.
My 02 bill is increasing by inflation plus 3% something.

Apparently costs have increased. I wonder how much of a pay rise the 02 staff are receiving.
 
They can stick what they want in a contract regarding exit fees cos it's summat that is very loosely covered by OFCOM regulations, it doesn't necessarily mean the ombudsman would come down on their side.

I would have still raised a complaint and as the provider has to cough up nearly £300 for every complaint that reaches the ombudsman I suspect they would have backed down before it got that far anyway. Paying out £300 to collect £400 (with associated admin costs etc) doesn't make much financial sense and they would realise that.

You would have nowt to lose anyway, there's no penalty for raising a complaint. OFCOM is a much better regulator than OFGEM fwiw (and I've worked with both over the last 10 years).

Sounds like you'll be fine if you move to somewhere without Virgin
This is what their terms say:

If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. If we get this back within 30 days and it’s validated, we’ll apply a credit to the value of your early disconnection fee to your account. If you’ve already been billed for your early disconnection fee before we apply the credit, we’ll still apply the credit to your account. As per paragraph N.11 of our terms and conditions, if there’s any credit remaining on your account after we’ve made the deductions, we’ll get in touch with you to refund you the remaining credit unless our costs to administer that refund outweigh the actual account balance. If that’s the case, we’ll donate the account balance to charity. If, at the point of sale, you think you might move outside the Virgin Media network area before the end of your minimum period, one of our 30-day rolling contracts might be better for you.
 
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