RTG Sunderland Message Boards


Anyone had any problems when ordering stuff off them?

I ordered something yesterday and the transaction was rejected by Pro Direct, according to their automated email. I rang them to ask why and was kept on hold whilst they played the commentary from England's 5-1 win over Germany for what felt like the full 90 minutes :lol:

When I eventually got through to them they hadn't a f***ing clue so I just thanked them for their 'help' and rang my bank who said I didn't have enough funds in my account (32p was the amount I was short by) and obviously that was my fault but how Pro Direct couldn't see what the problem was from their end is beyond me. I deposited more money and replaced my order and have been waiting since early yesterday for them to process a security check.

You would think they didn't want me to spend over £100 on their website the way the handle customer service.

I'm reluctant to ring them back now as I spent ages on the phone yesterday and will have run up a big bill in doing so and also emailing them is a waste of time as they don't seem to respond to them either :roll:

Back
Top